Head of Residential Lettings & Management

With over 35 years experience, Bradley Hall are well-recognised as one of the most prominent and successful property companies in the North of England. We offer a multi-disciplinary practice, with services provided in Valuation & Lease Advisory, Commercial Agency, Residential Agency, Land & Development, Building Surveying, Property Management and New Homes.

Over recent years, the company has grown beyond the North East, and now has a presence in Leeds, Manchester, Carlisle and Birmingham, with more on the horizon.

Our people are our biggest asset and key to our success, we pride ourselves on creating an environment whereby our teams are able to develop and reach their full potential by working towards our core values. Many of the existing department heads have grown and progressed into their roles, which highlights the companys commitment to promoting from within.

As the Head of Lettings and Management, you will oversee all aspects of operations, ensuring the delivery of a professional, efficient, and compliant service to landlords and tenants. You will be responsible for driving growth, managing client relationships, leading and training a team comprising Property Inspectors, Property Managers, and Residential Lettings & Property Administrators.

Lettings

• Oversee the day-to-day management of the lettings department across the entire office network.
• Responsible for staff training, producing standard documents.
• Review of process efficiencies and adaption of these when required.
• Ensure full compliance with lettings legislation and company policies and implementation of updates when required.
• Oversee marketing strategies for available properties to maximise occupancy rates.
• Manage tenancy agreements, renewals, and property inspections.
• Resolve any landlord or tenant issues professionally and efficiently.
• Act as the main point of contact for branch teams to discuss issues, strategy, and operational improvements.
• Relist vacant properties promptly and provide direction to relevant branches for marketing and viewings.
• Monitor lettings activity and performance across all branches to ensure consistency and identify opportunities for improvement.
• Oversee compliance checks and ensure adherence to all current lettings legislation.
• Provide regular updates to clients, ensuring effective communication and excellent customer service.
  
  

Residential PM

• Oversee the day-to-day management of the residential management department.
• Oversee all aspects of AST management, ensuring properties are maintained and compliant.
• Provide effective line management to team members, offering training, support, guidance, and regular performance reviews.
• Manage key landlord and client relationships, ensuring proactive communication and high service standards.
• Oversee marketing strategies for available properties to maximise occupancy rates.
• Resolve any landlord or tenant issues professionally and efficiently.
• Work closely with the property management accounts team to oversee client money handling, insurance management and date protection policies.
• Manage maintenance issues, authorise works, review budgets and maintenance schedules.
• Manage supplier agreements and service level agreements.
• Ensure accurate record keeping of property and client information.
  
  

Key Responsibilities

• Drive business growth by developing new landlord relationships and expanding the lettings and management portfolio.
• Provide effective line management to team members, offering training, support, guidance, and regular performance reviews.
• Prepare performance reports and provide insight into market trends.
• Ensure full compliance with lettings and residential management legislation and company policies.
• Maximise department profit, reporting department performance against KPI’s to the board.
  
  

About You

• Proven experience within residential lettings, ideally at a senior or management level.
• Degree educated with an RICS qualification, or working towards an RICS accredited degree.
• Preference for experience in line management or supervising staff within a lettings environment.
• In-depth knowledge of lettings legislation and compliance requirements.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and negotiation skills.
• Target-driven with a proactive approach to business development.
• Strong organisational skills with the ability to prioritise and multitask.
• A professional, positive, and customer-focused attitude.
• Full UK driving licence and access to own vehicle.