Head Of Operations - Healthcare

Better places, thriving communities.

Head of Operations, reporting to the Account Director is responsible for overseeing the efficient functioning of Soft Facility Services (Cleaning, Patient Catering & Waste), ensuring high-quality service delivery and compliance contractual specifications and regulations. Manage daily operations, coordinate between departments and implement policies to improve service delivery. This role involves operational planning, cost control, resource management, monitoring of service quality and communication with various stakeholders. Additionally, they focus on maintaining safety standards and fostering a collaborative work environment. Effective communication and problem-solving skills are crucial for addressing challenges and driving continuous improvement.

Main Responsibilities:

• Accountable for the effective management and delivery of a large multi- service complex contract.
• Develop a long-term strategic plan and roadmap for the cleaning, catering and waste services, aligned to the Mitie strategic objectives, using insight from data analytics.
• Own the P&L for the services, driving both top line growth and bottom-line performance, making trade off decisions between service lines as required.
• Ensure that services are delivered in line with specification and national standards, adhering to contract specific key performance indicators
• Ensure exceptional standards of service delivery across the portfolio, initiating and driving through efficiencies whilst maintaining impeccably high standards.
• Collaboratively works with relevant stakeholders to ensure they achieve all contractual KPI's as agreed via the Trust & Mitie.
• Build, enhance and sustain long lasting client relationships at all levels within the account, positioning Mitie as a trusted partner.
• Deputise for the Account Director as required both within the Business and at external forums.
• Takes ownership and act promptly to get things done whilst demonstrating a commitment to high quality standards
• Develops and establishes operational business plans to improve service quality, profitability and staff engagement.

What were looking for:

• Experience within the Healthcare sectoror within soft facilities management with cleaning and catering experience
• Can challenge upwards and has strong communication skills with various senior stakeholders.
• Team leadership, motivating mentoring, and managing a diverse team of facilities professionals
• Disciplined and driven that can be demonstrated to wider team, acting as an example and role model.
• Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
• Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business.
• Has excellent IT, communications and interpersonal skills
• Experience of managing managers and a large group of employees

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.