Head of Operations / General Manager - SME Software Co.

Are you a strategic leader with a passion for operational excellence?

Do you thrive in an environment where success is driven by commitment, innovation, and putting the customer first?

Ready to join a trusted Award Winning Software tech brand?

Whilst we’ve experienced 200% Customer Business Growth we know the true potential of our market and we’d love to bring you on to the team to support our daily operations as we grow.

Role at a Glance:

Head of Operations / General Manager

Lincolnshire, Office Based 3 Days Per Week / Hybrid

£85,000 Basic + £20,000 Bonus + £10,000 Car Allowance

Plus Complete Benefits Package Including Private Healthcare and Generous Holiday Allowance

Full Time - Permanent

Your Background / Skills: Operation Management, Process / Strategy Improvement, Team Development, Team Leadership

We provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.

If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don’t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment.

If that sounds good to you, then we’d love to hear from you.

The Opportunity:

Reporting to and working closely with the Exec team, you will effectively manage and guide the smooth working operation and relationships within the business.

You will develop, coordinate and oversee the delivery of the overall business strategy and plan, ensuring that all elements are consistent with the company’s direction and are resourced and achievable.

You will lead and effectively manage multiple areas including:

+ Customer Experience

+ Technical Services

+ Implementation and Training

+ IT Systems

About you:

+ Proven ability to support various technologies, including but not limited to ERP, Microsoft, SharePoint, Business Intelligence, hardware & network, cloud-based applications, mobile devices and applications, desktop support and local applications

+ Able to learn new technologies and systems quickly

+ Able to plan, forecast and manage financial budgets in support of the Business Plan and assist with setting goals and targets on the Business Plan

+ Sound decision making ability with the experience to balance consensus against authority

+ Strong collaboration, presentation and influencing skills

+ Able to effectively train, mentor and leverage the skills of others

+ Experienced in getting the best out of people through effective management of direct and indirect reports

+ Strong team building and facilitation skills that include bringing people together

+ Able to analyse data, identify patterns, and make decisions to improve operations

+ Able to navigate change in a dynamic environment or adjust to strategic direction

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

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