Head of GI Home Underwriting

About The Opportunity

LV= GI has a great internal opportunity for a Head of Underwriting within our Retail business. Your primary focus will be the agile management of our home portfolio through technical underwriting development across all direct distribution channels to support LVGIG’s strategic aims. You’ll take a leading role in proactively enhancing our portfolio and footprint including participating in / chairing forums and sharing insight and recommendations with senior management to drive continuous improvements.

As an empowered Senior Leader, you will play a key role in delivering our ambitious profitable growth plans through driving the underwriting activity and focus within the team. Your role will involve providing timely and intelligent portfolio underwriting decisions.

You’ll undertake market research and monitor MI, identify opportunities and recommend changes to our products and processes to ensure they are competitive, meet customer expectations and comply with regulatory requirements.

You’ll work closely with the Product Manager to define product strategy and collaborate closely with colleagues across the business to ensure successful delivery of underwriting and pricing initiatives. You’ll also act as an expert referral point, and lead the development of our products to ensure they offer fair value and are market leading.

This is an exciting opportunity for someone with in-depth portfolio knowledge to help shape our products and underwriting to reflect a rapidly evolving digitalised world and customer needs whist being a part of a successful team within the GI Retail business.

About You

As a self-starter with the ability to proactively work on your own initiative, setting own priorities and managing workload with minimum supervision, you’ll offer us your significant experience as an insurance professional. You’ll be working in a fast-paced trading environment, where decisive actions are required.

You’re likely to have a background in underwriting or product development within a Direct environment (call centre, web, aggregator and partner), or have relevant technical expertise relating to home insurance. And you’re likely to hold or be progressing towards a relevant professional qualification.

You’re organised, analytical and thorough and proactively identify opportunities and risks, and form sound judgements to make appropriate recommendations. You enjoy working as part of a busy team, using your strong communication skills and friendly, confident manner to collaborate and build great relationships with colleagues across the business and external partners, while managing stakeholder expectations.

You’re able to think commercially and always have the customer at the forefront of your mind. Your inquisitive nature means you constantly seek ways to improve the commercial outcomes of the portfolios and your can-do attitude and project management skills ensure that you see tasks through to a timely conclusion, overcoming obstacles and driving change.

The Details

You'll need to:

• Create a culture where data is actively used to develop activities and strategies that deliver beneficial results.
• Oversee definition of and monitoring of insight into market, technology and data developments, customer feedback and product performance MI, and use trend analysis to support the above activities.
• Regularly monitor KPI’s to ensure performance against plan is met, reporting on risk mix and recommendations for change to drive profitability outcomes for the business.
• Undertake ongoing research and provide regular insight into new propositions and product enhancements to assist with developing strategy and to support pricing and underwriting activity.

• Develop and monitor market insight, customer feedback and product performance MI in order to:
• Define and deliver product enhancements to ensure our products are competitive and
• meet customer expectations and deliver fair value
• Define and deliver underwriting and terms across channels to improve profitability and expand footprint.
• Identify and recommend enhancements to procedures and controls in order to improve efficiency and reduce risk.
• Engage proactively with other functional teams to ensure alignment of purpose and successful delivery of initiatives and represent Underwriting at management meetings.
• Increase the strengths and capabilities of individuals and the team by coaching, identifying training needs and sharing best in order to support personal growth, enhance the performance of the team and to meet business needs.
• Regularly engage senior stakeholders, including GI Exec, to keep them abreast of commercial developments
• Deputise for the Underwriting Director.
• Undertake audits of operations or partners to ensure adherence to underwriting guidelines.
• Analyse product relevant regulatory bulletins (e.g. from ABI and FCA), escalating issues to management when necessary.
• Comply with Conduct Risk principles.
  

What We're Looking For

To be successful for the role you will have:

• Previous Motor or Home insurance underwriting leadership experience.
• Strong analytical capability and technical competence, experience of portfolio/account management desirable.
• Ability to manage Exec level and external stakeholders.
• Commercial approach – focused on bottom line
• Drive to deliver with the ability to do so through others.
• In-depth understanding of the GI market and regulatory regime.
• Strong influencing skills and diplomacy.
• Excellent relationship management skills.
• Use initiative and able to manage multiple complex priorities with tight deadlines.
• Excellent communication skills, including reports, presentations, and letter writing.
• Proactively identify opportunities or risks and generate innovative ideas for improvement.
• Collaborative approach and can do attitude.
• Supportive to others with an enthusiastic and positive attitude.
• A calm, credible and reliable presence
• Ability to balance customer and business needs
• Experience of Direct sales channels; PCW’s, Web, Call Centre, IFA and Partnerships
• Experience of managing audit activities
• Be self-driven and proactive in development of own skills and technical knowledge.
• Relevant professional qualification preferred but not essential, eg ACII
  
  

About The Benefits

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll Give You

• 30 days' holiday, with the option to buy up to 2 additional days
• An excellent pension plan (please click here to read more about it)
• An annual bonus scheme based on company and personal performance
• Private medical insurance which you can upgrade to family cover
• Other flexible benefits including discounted retail vouchers and dental insurance
• 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance
  
  

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 

We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At LV=GI we value diversity and inclusion, demonstrated by our numerous accreditations; EDGE certified for gender inclusion, Women in Finance Charter, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[email protected]

[email protected]

LV= General Insurance | Part of Allianz