Head of E Commerce

Join AXA Partners as Our Head of E-Commerce - Lead Innovation & Growth in a Dynamic Senior Role.

AXA Partners is seeking an experienced and motivated Head of E-Commerce to spearhead our online sales strategy and elevate our e-commerce platform in the UK and Ireland. This is a unique opportunity to shape the future of our digital offerings, foster innovation, and deliver exceptional customer experiences.

As the Head of E-Commerce, you will be responsible for leading our e-commerce initiatives, managing a high-performing team, and aligning our digital strategy with overall business goals. You will oversee all aspects of our online platform, from sales growth and marketing campaigns to customer journey optimization and regulatory compliance.

What You'll Be Doing

• Develop and execute a comprehensive e-commerce strategy aligned with business objectives to maximize revenue and growth
• Oversee daily operations ensuring a seamless and engaging customer experience
• Manage the P&L for the e-commerce channel, including business case development and resource allocation
• Analyze market trends and customer insights to identify opportunities for expansion
• Collaborate with marketing, IT, and product teams to enhance website functionality and user experience
• Lead digital marketing efforts, including SEO, PPC, email, and social media campaigns, to increase traffic and conversions
• Use data analytics to monitor performance, generate insights, and support decision-making
• Build and develop a high-performing, innovative team through coaching, training, and performance management
• Establish strategic partnerships with third-party vendors to improve capabilities
• Stay informed about industry trends, emerging technologies, and regulatory requirements to maintain competitive advantage
• Ensure compliance with UK & Ireland regulatory standards and adhere to Consumer Duty principles.
  
  

What You'll Bring

• Minimum of 7 years in e-commerce management, digital marketing, or related fields
• Proven success in growing online sales and achieving revenue targets
• Strong analytical skills with the ability to interpret complex data and make informed decisions
• Leadership experience in building and motivating diverse teams
• Proficiency with e-commerce platforms, content management systems, and digital marketing tools
• Excellent communication skills, capable of engaging diverse audiences
• Deep understanding of consumer behavior and customer journey optimization
• Knowledge of UK & Ireland regulatory environment
• Ability to foster collaboration across departments and external partners
• Results-oriented with a proactive approach to identifying and seizing opportunities
• Resilient, adaptable, and capable of navigating complex challenges.
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What We Offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Thrive (free mental health app)
• Free Financial Education/Pension Seminars
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who We Are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)