Head of Customer Collaboration

Job Description

Head of Customer Collaboration

Slough (hybrid - minimum of 2 days per week in HQ plus regular travel to other sites)

Join our snack-loving team! We're looking for a Head of Collaboration to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure!

You’ll lead the KP Collaboration Team to achieve its fullest potential. With high trust and purpose, align with internal and external stakeholders to ensure that KP Collaboration Team is ‘Easy To Do Business With’ and delivers ‘Great Service Every Day’.

What’s in it for you?

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer:

• Car allowance
• Bonus scheme – with an excellent track record of over-achievement
• Annual Salary Review
• Medicash health cash plan/Private healthcare/Digital GP/Best Doctors (2nd Medical Opinion service) and Cancer care
• Company sick pay (eligibility criteria exist)
• Holiday buy scheme
• Electric Vehicle Scheme
• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
  
  

As Head of Customer Collaboration, what will you be doing?

Strategic Customer Partnership & Retailer Engagement

• Develop and maintain high-level relationships with major retailers, acting as the primary liaison to drive collaboration initiatives.
• Align business objectives with key customers to enhance service levels, improve forecasting accuracy, and optimise supply chain efficiency.
• Lead joint business planning sessions with senior commercial and supply chain teams (Customer Account Managers, Demand Planning, Supply Planning, Logistics, etc) to ensure a seamless, end-to-end customer experience.
  
  

End-to-End Supply Chain Optimisation

• Work closely with internal supply chain, logistics, and commercial teams to improve demand planning, inventory management, and on-shelf availability.
• Drive data-driven decision-making by leveraging insights from retailer and internal analytics to enhance supply chain responsiveness and agility.
• Identify and implement continuous improvement initiatives that reduce waste, lower costs, and increase efficiency across the supply chain.
  
  

Collaboration & Innovation in Customer Solutions

• Lead the development of innovative customer collaboration programmes that enhance efficiency, sustainability, and mutual profitability.
• Champion the use of digital tools, automation, and AI-driven solutions to improve forecasting, order accuracy, and customer service levels.
• Act as a thought leader within the industry, representing the company in retailer forums, industry events, and cross-functional working groups to drive best practices in customer collaboration.
  
  

Join Our Team: If you are a strategic thinker with an enthusiasm for building strong partnerships and driving business growth, we invite you to apply for the position of Head of Customer Collaboration. Join us in our mission to delight consumers with delicious snacks while fostering collaborative relationships with our valued retail partners.

Who are we?

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies.

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.

Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout.

Job requirements

We’d love to hear from you if you can demonstrate the following knowledge, skills and experience:

• Senior-Level Experience in CPG – Proven experience in a senior customer-facing role within the consumer packaged goods industry, ideally in snacks or food manufacturing.
• Leadership & Collaboration – Strong leadership skills to inspire teams, drive change, and foster a collaborative, innovative culture.
• Retail & Customer Management Expertise – Deep understanding of retail dynamics, category management, merchandising, and promotional strategies, with excellent negotiation and relationship management skills.
• Strategic & Analytical Thinking – Ability to develop and execute strategic customer collaboration initiatives, leveraging data analysis to inform decisions.
• Project Management & Adaptability – Highly organised with strong project management skills, able to manage multiple priorities in a fast-paced, evolving market.