Head of Business Insight and Transformation

Role Overview

• This is an expression of Interest*
  
  

Location: Hybrid - 3 days on site at Barrow-in-Furness

Salary: Competitive plus car allowance

Working Hours: Monday - Friday, 37.5 hours per week

Contract Type: Full Time, Permanent

Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose

The Head of Business Transformation is a member of the Senior Management Team and will report to the Strategic Account Director. This role is responsible for leading the account activity to improve customer experience, identify opportunities to innovate and enhance performance to deliver increased service quality, efficiencies and productivity.

This role will have significant engagement within EMCOR UK and the customer.

Duties

• Lead development and implementation of a robust and sustainable Data & BI Strategy for the account.
• Understand the needs of stakeholders and how these can be met through business change and digital solutions.
• Lead development of a data-driven culture exploring opportunities to improve the use of data through new technologies and techniques.
• Ownership of reporting and monitoring of account Key Performance Indicators; ensuring rectification plans are in place where shortfalls are identified.
• Lead data interrogation and trend analysis, monitoring account performance throughout the month, to provide meaningful data insight to the management team enabling intelligent action.
• Responsible for oversight of the account Governance Framework and associated activities and reporting.
• Understand cross-functional dependencies and judge related risks; ensuring planned changes are appropriately governed, delivered with minimal disruption to business activities and are communicated effectively.
• Management and support of a multi-disciplinary Data & BI team (including third-party partners) to deliver a consistent, professional and cost-effective service for the account.
• Build and maintain strong relationships with senior stakeholders, working with them to help enable change through a cycle of continuous improvement.
• Lead the development and delivery of a robust communications strategy and plan and develop the account specific social value plan
  
  

Responsibilities

• Management of data, transformation, continuous improvement and performance management teams.
• Oversight of transformation budget.
• Leadership of account performance to avoid penalties incurred as a result of poor KPI performance.
  
  

About The Role

• Demonstrable extensive experience, at a senior leadership level, of performance and business intelligence management.
• Highly professional with integrity and the ability to quickly establish credibility with stakeholders, able to inspire confidence in self and service.
• An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change culture and behaviours.
• Ability to exercise effective leadership as a member of management teams and as a head of the function.
• Determination and resilience to achieve objectives and targets when faced with increasing operational difficulties.
• Excellent interpersonal skills, high level networking and influencing skills.
• Ability to shape and influence, ability to analyse complex data and deliver evidence-based recommendations.
• Proven ability to provide a high standard of support in operational reporting principles, including the ability to implement systems and processes and to proactively resolve problems.
• Solution focused with a positive outlook; apply creative thinking when problem solving.
• A strong working knowledge and competence of using Microsoft Office applications including demonstrable experience in using tools such as Microsoft Power BI and SharePoint.
• Educated to degree level in relevant field.
• Previous line management experience essential.
• Financial and commercial awareness.
• A good working knowledge of outsourced M&E or Hard Facilities Management services within the UK would be desirable.
• Lean/Six Sigma qualification desirable.
  
  

Other Factors

• Must be able to obtain and maintain security clearance, currently at SC level.
• Must be a UK National.
  
  

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK Benefits

• Industry leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries