HARD FM Services Information and Helpdesk Manager

Job Introduction

Are you an engineer, Technician looking for a new challenge? Do you want to put your expertise into doing something slightly different? We have an exciting opportunity for a dedicated individual to join us at Hereford County Hospital as our Information & Helpdesk Manager within our Estates and Technical Services. Managing a small Helpdesk team of two, you will not only be the custodian of our information library for Technical Services and Estates but a subject matter expert able to review and produce technical documentation. Therefore, technical qualification is essential. In this role, you will be responsible for maintaining accurate records and ensuring the smooth coordination of all functional activities within the Helpdesk service. You won’t just be overseeing tasks – you’ll be driving performance, great customer service, monitoring progress, and ensuring that all activities align with Sodexo’s contractual requirements. If you’re a proactive, detail-oriented individual, this could be the right role for you. Apply now to join our team and make a difference.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What You’ll Do

• To develop and then manage a comprehensive technical library, keeping records updated of information relating to all engineering services.
• Prepare or update technical information as directed by the Asset Manager/Management as identified as required.
• Lead and monitor Helpdesk staff in managing all enquiries in an efficient, polite, and timely manner.
• Fully comply and ensure compliance within the team with all safe systems of work, risk assessments, operational procedures, and Health & Safety legislation.
• Participate in departmental quality control systems by checking and recording standards, dealing with user complaints and reporting as necessary as required by the business.
• Ensure compliance / governance processes are followed on the CAFM system by engineering teams.
• Carry out spot checks on completed works to ensure correct procedures are carried out in line with central governance.
• Support with PFI contractual activity.
  
  

What You’ll Bring

• To hold or be in the process of applying for a Corporate Membership from the institute for either the Electrical or Electrical & Electronic or Building Services membership
• A minimum of 4 years’ experience in the investigation, analysis, and preparation of technical information
• Hold a national certificate in one of the following: Electrical, Electrical and Electronic Engineering, or Mechanical Engineering. The alternative to this is to hold an equivalent certificate validated by TEC, DCOTEC or their successors, or passed part one examination of the Royal Institute of British Architects, or a Diploma in Environmental Engineering / Plant Engineering or Building Services Engineering.
  
  

What We Offer

£33,400 - £36,500 per year + Sodexo benefits.

Working With Sodexo Is More Than a Job; It's a Chance To Be Part Of Something Greater. You'll Belong In a Company And Team That Values You For You; You'll Act With Purpose And Have An Impact Through Your Everyday Actions; And You'll Be Able To Thrive In Your Own Way. In Addition, We Offer

• A flexible and dynamic work environment, fostering work-life balance.
• Competitive compensation, recognising your valuable contributions.
• Access to ongoing training and development programs, empowering you to grow professionally.
• Countless opportunities to grow within the company, supporting your career progression.
  
  

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.