Guest Services Manager

Topgolf


Date: 2 weeks ago
City: Watford
Contract type: Full time
How You’ll Do It

  • Supervise the team in providing best-in-class service
  • Coach and develop the team and drive Associate engagement
  • Uphold operating standards and drive Guest safety and satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Manage the operational duties of their department
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue


What We’re Looking For

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

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