Guest Services Host

Better places, thriving communities.

Contract: Permanent - Part Time

Hours: 30 hours per week

Pay: £12.60 per hour

Location: Gunwharf Quays Outlet Shopping, Portsmouth PO1 3TZ

Job Objectives And Responsibilities

Join our award-winning Guest Services team!

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.

This is a character-first role – whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We'll teach you the rest.

Main duties

Promote a welcoming and inclusive environment for Guests, residents and colleagues

Confidently provide knowledge of Gunwharf and surrounding areas

Drive Guest feedback through the Share Your Thoughts platform

Manage the Lost & Found property

Professionally communicate with guests through telephone and email

Participate and assist with all Centre events

Carry out hands free shopping service

Comfortable working indoors and outdoors, whatever the weather

Be observant and report any safety or maintenance concerns

Liaison with other departments and brand partners

Provide support for Guests with disabilities and additional needs, showing sensitivity and respect

Be willing to learn, adapt and take on new training as needed

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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