Guerlain Beauty Consultant- Reading

Guerlain


Date: 5 hours ago
City: Reading
Contract type: Full time
Position: Guerlain Beauty Consultant

Location: John Lewis Reading

Part Time - 15hrs

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Job Responsibilities

Customer service:

You put the relationship and the customer experience at the heart of all your actions and you commit to:

  • Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
  • Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
  • Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
  • Be part of the results of your store's customer satisfaction questionnaire and propose action plans.

Sales Development:

  • Apply the unique Guerlain selling method.
  • Ensure the achievement and follow-up of the objectives set both individually and collectively.

To be a committed and responsible actor within your team and our Maison:

  • To embody Guerlain's values.
  • Foster and develop team spirit.
  • Participate, animate and share during briefings.
  • Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
  • Respect the grooming (uniform, make-up, hairdressing, manicure).

Profile

Profile Hard skills: - You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result orientation - Sense of service in a luxury environment - Ability to listen and advise - knowledge of a business management application Soft skills: - Dynamic and empathetic - Exemplary (application of procedures, attitude, presentation, elocution) - Team spirit - Respect of confidentiality

Additional Information

Welcome to a world of exploration!

For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

Renumeration -Benefits

We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

TPI Relationship Advisor

SSE plc, Reading
2 weeks ago
About The RoleBase Location: Reading. This is a hybrid role which requires a minimum of two days per week to be completed within the advertised location.Salary: £29,504 - £34,757 + a range of other benefits to support your family, finances and wellbeing.Working Pattern: 12 Month SecondmentPermanent | Full Time | Flexible First options availableWhat is the Role?As an TPI Relationship...

Corporate Tax - Senior Manager - Reading

EY, Reading
2 weeks ago
Who We AreAt EY, we’re more than just a professional services firm — we’re a global network of over 300,000 professionals and one million alumni united by a shared purpose: to build a better working world. We empower our people to challenge the status quo, embrace innovation, and deliver lasting impact for our clients and communities.You’ll find a culture that...

Waiter/Waitress

De Vere Beaumont Estate, Reading
2 weeks ago
Are you ready to deliver exceptional service standards and create memorable experiences?We are recruiting for a Waiter / Waitress to join our team at De Vere Wokefield Estate in Mortimer. Our restaurants and bars are vibrant places to work and central to our guest's overall hotel experience. We also host regular events from weddings to private functions and large conferences.As...