Graduate Field Service Engineer Chromatography
Lifelancer
Date: 13 hours ago
City: Remote
Contract type: Full time
Remote
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
Your main responsibilities will be:
Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
Contact customers in a timely manner and schedules service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilents customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites in the South-East/East of England (with occasional nights away), and especially the London-Cambridge-Oxford triangle (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc)
At least a first hands-on experience (internship/placement, university project or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
Full proficiency in English
A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
Permanent Contract
Outstanding company culture
Career development opportunities
A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
Company Benefits:
Yearly company bonus
Company car
Private Medical Insurance
Stock purchase plan
Life insurance
Company pension scheme
Agilent benefit Scheme
We will make sure you get all the training and development opportunities you need to become the best in your field.
Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.
Please use the below Lifelancer link for job application and quicker response.
https://lifelancer.com/jobs/view/d46e072963852a65a31734e7a85c461d
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
Your main responsibilities will be:
Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
Contact customers in a timely manner and schedules service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilents customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites in the South-East/East of England (with occasional nights away), and especially the London-Cambridge-Oxford triangle (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc)
At least a first hands-on experience (internship/placement, university project or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
Full proficiency in English
A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
Permanent Contract
Outstanding company culture
Career development opportunities
A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
Company Benefits:
Yearly company bonus
Company car
Private Medical Insurance
Stock purchase plan
Life insurance
Company pension scheme
Agilent benefit Scheme
We will make sure you get all the training and development opportunities you need to become the best in your field.
Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.
Please use the below Lifelancer link for job application and quicker response.
https://lifelancer.com/jobs/view/d46e072963852a65a31734e7a85c461d
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