Global CS Senior Project Manager

Closing Date: 12.02.25

Position: Global CS Senior Project Manager

Department: Customer Service

Location: Sunderland, London or Amsterdam

Hybrid role: 3 days a week from your local office 2 days working from home

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

The successful candidate will oversee the delivery of various projects, including those led by the delivery and portfolio team, initiatives within Customer Service, and cross-organisational projects

They will develop and run high impact projects on a diverse range of topics with varying complexity, such as product expansion, service levels, wider growth strategy, efficiency and innovation. They will work closely with Product, Tech, Data, WFM, Finance and Operational teams. They will also be responsible for deputising for the Programme Manager, including attending and coordinating calls as required.

Being highly organised is essential in this role, we’re a fast paced organisation with lots of moving parts so flexibility is critical to pivot and reprioritise as needed. Strong relationships with the Change Enablement and CI team will be particularly important to ensure projects are delivered into the operation successfully and to time.

These are some of the key ingredients to the role:

• Own Customer Service projects across the full project lifecycle with delivery to time, budget and impact
• Prioritise project deliverables to deliver business impact including managing competing priorities and demands
• Lead delivery of Customer Service streams within business-wide initiatives.
• Working cross-functionally with teams including other operational excellence pillars, product technology, data, operations and commercial to ensure projects are scoped, prioritised and sequenced in a way that delivers maximum business value, minimises risk and achieves our company objectives
• Proactively builds strong relationships and influences across peer group stakeholders and senior stakeholders, to align and drive delivery of critical business outcomes
• Benefits tracking and KPI tracking against Customer Service objectives
• Manage/mitigate any dependencies, risks, issues, blockers and actions relating to owned projects
• Communicate effectively project progress including delivering regular progress updates and reporting to a variety of stakeholders
• Develop and share project best practice tools and methods
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objective
  
  

What will you bring to the table?

• Highly organised, pragmatic and results-focused; driven to manage projects full cycle
• Experienced with various portfolio and programme management techniques (e.g. Agile / Waterfall / Hybrid) and ability to select the best approach to meet the needs of the project
• Excellent stakeholder management and communication skills - influencing across peer groups, teams and with senior Leadership exposure to ensure programme engagement and delivery
• Knowledge/experience of using a variety of Project Management and team collaboration software to best effect, such as,Jira, Slack, Google Project etc
• Outcome driven with demonstrable examples of shaping and leading projects to deliver maximum business value and impact
• Experience of working on larger, more complex projects that span one or multiple lines of business
• A positive attitude, independent thinker, proactive with the ability to to see the big picture, and think “one step ahead”
• Experience of working in a rapidly changing, fast paced environment and comfortable working with ambiguity and flexible to changing priorities and ability to multi-task across multiple work-streams, and seek input on prioritisation when needed
• Contact centre environment preferred, tech industry experience preferred
• Understand interdependencies between technology, operations and business needs
  
  

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat?

Apply now!