Generalist Adviser
Citizens Advice
Date: 3 weeks ago
City: Ilkeston
Contract type: Full time
Hours: 18.5 hours per week
Salary: £26,366 to £28,825 per annum pro rata (Dependent on experience)
Contract: Full-Time, Permanent
Base: Ilkeston with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)
We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, predominantly based at our Ilkeston office, however there may be an occasional requirement to cover some Outreach locations. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice There is flexibility in this role which allows for some remote/home working where appropriate.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
Salary: £26,366 to £28,825 per annum pro rata (Dependent on experience)
Contract: Full-Time, Permanent
Base: Ilkeston with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)
We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, predominantly based at our Ilkeston office, however there may be an occasional requirement to cover some Outreach locations. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice There is flexibility in this role which allows for some remote/home working where appropriate.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
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