Funeral Plan Arranger (field based)

Please note this role will be covering Castle Bromwich and East Birmingham

What will you be doing?

Families in our local communities across the Counties we serve, trust us to support them at a difficult time by taking care of all the small details that make a difference.

The pre-paid funeral plan market is expanding- due to product awareness and families financially planning for their future. Combining our strong brand and excellent product offering, we have a competitive advantage in providing pre-paid funeral plans.

Joining us a field-based arranger, you’ll be helping to talk our customers through our wide range of pre-paid funeral options. Due to the nature of the role, you’ll need to always ensure compliance with Financial Conduct Authority regulations.

In this rewarding and challenging role, you’ll be travelling to our funeral homes within your region where you’ll be providing a high level of customer service and helping to make sure our customers are getting the right funeral plan for them, you will present information and support customers to make the right decision for them.

You’ll be building key relationships with all our funeral colleagues in your area, as well as the community. You'll be creative in your support of local community events – retaining, growing, and maximising all opportunities with potential customers through the introduction and management of campaigns and initiatives.

Central England Co-operative Funeral Plans Limited (CEC FPL) is a wholly owned subsidiary of Central England Co-operative Limited (CEC). We are a specialised and regulated funeral plan distributor and provider with the CEC Group.

Please note this role is subject to FCA regulatory employment checks- which includes standard DBS check, Credit checks and regulatory references.

These checks are conducted by an external 3rd party* and your application for this position will be deemed as your consent for us to conduct these checks (once we’ve received your verbal acceptance on any offer).

These checks are required for all internal and external candidates.

*For full details about these checks please visit at https://www.ukemployeechecks.co.uk/employee-screening-packages/fca-screening

How will I know if I am right for this role?

We’re looking for caring and talented people that strive to deliver excellent customer service.

You’ll be passionate about offering our customers choice and value.

Being able to demonstrate a strong sales technique, you’ll be committed to delivering new business and growing opportunities – taking ownership of individual funeral plan sales generated through various sources.

Charismatic, friendly and personable, you’ll comfortably and easily build relationships with new and existing customers through various forms of communication. This role will be mobile working; therefore, you’ll be required to carry out both in person meetings with customers across your trading area and using remote methods such as video and telephone calls. Flexibility with regards to travel will be essential as will as holding full, UK Driving Licence.

Experience of working in an FCA regulated environment and/or being FCA certified would be an advantage, however this is not essential. Successful applicants will complete the required training to gain certification upon starting the role.

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What is in it for me?

And in return…

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount- including a discount of up to 20% on our products.
• Retail discounts- our new hub offers colleagues access to hundreds of exclusive retail discounts, save money on days out and take advantage of holiday discounts.
• Holiday buy- colleagues can buy up to a week extra of annual leave each year to enjoy the things that matter to them outside of work.
• Colleague recognition- we make sure we celebrate our colleague’s achievements both personally and professionally
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
• Share of the profits- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Give as you earn- as a caring Society, we want to help you support charities which mean something to you.
• Healthcare Cashplan- your wellbeing is important, so you are able contribute to a voluntary plan that helps pay towards a range of healthcare expenses.
• Company Pension- Colleagues can access a company pension scheme with us and receive an employer contribution when they too contribute. We also offer Pension wellbeing information to help you plan for retirement.
• Life Assurance- You’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• Personalised learning and development- with easy access to a wide range of training programmes

We are the difference makers and understand flexibility makes a difference- we understand a ‘one size fits all’ approach doesn’t work for colleagues when it comes to flexibility and balancing work with home life.

We have introduced new ways of working to support our colleagues wellbeing and embrace ways of working that work for everyone.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow.

To find out more about working for us, visit our website www.careers.coop

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. On our application form, there is space for additional information, please this section to provide details of any reasonable adjustments you require and we'll do our best to support you through the recruitment process.