Front Of House Team Member

About Us

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.

What Will You Be Doing

As a Front of House Team Member, you will be a key part of delivering exceptional dining and bar experiences at University Arms Hotel. You’ll welcome guests with warmth and professionalism, take orders, serve food and drinks efficiently, and ensure every guest enjoys a seamless and memorable experience. You will work closely with the kitchen, restaurant and bar teams to maintain smooth operations and uphold the highest standards of service, presentation, and hospitality.

THE DUTIES

• Provide professional, engaging, and anticipatory service to all guests.
• Take food and beverage orders accurately, serving promptly and efficiently.
• Set up, maintain, and clear tables, bars, and service areas to ensure a clean and inviting environment.
• Assist with stock monitoring, replenishment, and bar preparation as needed.
• Collaborate with kitchen and bar staff to deliver a seamless guest experience.
• Respond promptly and courteously to guest requests and resolve minor issues efficiently.
• Maintain exceptional product knowledge of cocktails, wines, spirits, and bar menus.
• Manage billing and payment handling with accuracy.
• We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests.
  
  

What Are We Looking For In You

• Friendly, approachable, and guest-focused with excellent communication skills.
• Energetic, flexible, and able to work efficiently in a fast-paced environment.
• Team-oriented, proactive, and willing to take ownership of tasks.
• Attention to detail and commitment to maintaining high standards.
• Previous experience in restaurant or bar service preferred but not essential.
• Willingness to work varied shifts, including evenings, weekends, and holidays.
• Warm, confident, and polished communication skills.
  
  

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

• Competitive salary
• Free meals on duty
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio
  
  

RIGHT TO WORK

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.