Front of House Supervisor

We are seeking to appoint a Front of House Supervisor to play a vital role in creating a great guest experience at Tyneside Cinema.

Front of House Supervisors are responsible for ensuring the smooth cohesion and unified operation between cinema and hospitality spaces through effective leadership and efficient organisation. To deliver excellent customer service standards across the organisation, ensuring high standards are met on a daily basis, through management and deployment of FOH Assistants. To support Front of House Manager to ensure health safety standards across the organisation are met.

Responsibilities

• Direct line management of Front of House assistants to drive service standards and ensure good housekeeping standards are observed in all public spaces.
• Full Key holder responsibility, including but not limited to, the daily opening, running, and closing of the building alongside all end of business closing duties. This includes cashing up responsibilities and the safe lock-up of the entire business.
• Act as first point of contact and communicate with all appropriate parties to ensure that guest and business issues are handled effectively and managed to satisfactory conclusion.
• Duty management of the day-to-day operation of venue spaces, leading by example on guest service and supervising service delivery from Front of House assistants.
• Support the FOH Manager in people and performance management, including recruitment and onboarding, reviews, and ongoing training and development of the team.
• Support FOH Manager in delivery of staff training and initiatives to ensure the FOH team has the required knowledge to maintain consistent standards across the organisation.
• Work closely with other departments to ensure cohesive operations and communication.
• Ensure compliance with alcohol license conditions, responsible sale of alcohol, health and safety, data protection regulations, and food safety.
• Manage resource and cost efficiencies through efficient daily staff deployment.
• Engage with patrons and community members to foster positive relationships and promote the venues offerings.
• Contribute to and maintain the high standards of the cinemas technical operation to ensure the best possible presentation quality for film performances and events as required.
• Coverage of FOH Manager duties where needed, and helping out in other areas of the organisation as necessary.
• Provision of First Aid and Fire Marshal duties when applicable.
• Undertake any duties as reasonably requested by your line manager.

Qualifications

Essential

• 2+ years experience of working in a customer service or hospitality environment.
• Understanding of Liquor License Conditions & Codes of Practice, Responsible Sale of Alcohol, Health & Safety, Food Safety policies, and Data Protection.
• Experience of supervising and managing others to achieve goals.
• Experience in Change Leadership, to facilitate organizational changes with a positive, forward-thinking approach.
• Strong skills in coaching and delivering training to improve performance.
• Technologically proficient and able to keep up to date with advancements and implement change.
• Positive can-do attitude, friendly and personable.
• Excellent communication and interpersonal skills for delivery of high service standards.
• High levels of literacy and numeracy, and strong problem-solving skills.
• Ability to work flexibly.

Desirable

• First Aid trained
• Fire Warden trained
• Personal License holder
• Interest in film, arts and culture
• Level 1 Food Hygiene Certificate / Food Allergy
• Awareness Training
• Knowledge and experience with Tevalis or Spektrix platforms.