Front of House Assistant

The Person

You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll have always strive for a high level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Front of House Assistant, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.

Responsibilities Include

• Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
• Work closely with sales, housekeeping, and F&B to ensure a smooth guest experience.
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
• Monitor room availability and manage room inventory to maximise occupancy and revenue.
• Address guest concerns and resolve issues in a professional and timely manner.
  
  

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
  
  

Working Schedule

• Full Time, Part Time
• Flexibility to work evenings, weekends, and holidays
  
  

Luxury | History | England

Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.