Flexible Support Officer

Flexible Support Officer

North Oxfordshire

Salary - £25,148 - £30,443 per annum

Permanent, Full Time, 35 hours per week

About A2Dominion

A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more new homes and supporting the communities in which we work.

We’re a strong player in our field and we’re part of the G15, a group of the largest housing providers in London. We’re proud of our commitment to our customers.

Role Overview

A flexible support officer within our Domestic Abuse Service will support clients, within refuge and places of safety provision, within outreach, delivering group work and answering enquiries through the Domestic Abuse Service helpline. Working closely with external agencies such as the Police and other agencies is key to this role as is advocating on the client’s behalf, as well as referring on to other agencies for further support.

Key Responsibilities

• To take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision.
• To ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
• To deliver high quality support to clients living in our accommodation and for up to 4-6 weeks after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice.
• Working jointly and cohesively with housing management teams to give the best possible service to those that we are supporting.
• Help clients when living in our accommodation in facilitating move-on to suitable accommodation.
• Support clients via our access and helpline, over the phone and in a face to face context.
• To agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes.
• To deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required.
• To design and deliver structured support to groups as appropriate to the service specification and/or local need.
• To liaise with internal departments and outside agencies and contacts where appropriate in order to ensure the delivery of support and act as advocate where necessary.
• To liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
• To report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required.
• To ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
• Support the Group’s Domestic Abuse Housing Alliance (DAHA) accreditation process.
• Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners.
• To handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
  
  

More About You

• Educated to a A level
• At least a year experience in front line work with victims of domestic abuse or vulnerable clients.
• Driving and access to a vehicle is essential for this role.
  
  

General expectations

• Represent the Group positively with all external contacts.
• Maintain excellent customer service, ensuring that you meet the Group’s customer care standards.
• Continually promote and ensure compliance with the Group’s Equality and Diversity policy and procedure.
• Establish, develop and maintain effective working relationships with all work colleagues.
• Ensure compliance with the Group’s health and safety policy.
  
  

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

Choosing us is easy

Benefits

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.
  
  

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [email protected]

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.