Field Service IT Support

W3Global


Date: 3 weeks ago
City: Derby
Contract type: Full time
Field Service IT Support:

Country

City

UK

Derby

Requirements-

  • Experience Required- (3-5 Years)
  • Associate who does not need Visa support who can join immediately.
  • Have to relocate & work 5 days a week from Derby Location. NO HYBRID / REMOTE WORK

Position is anticipated.

Field Service IT Support:

Workstation Services (e.g., Desktop, Monitors, Printers and laptop)

  • Breakfix
  • Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
  • Prepare and configured new laptops/workstations specifications as assigned
  • End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
  • Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
  • Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
  • Windows upgradations through SCCM agent.
  • OS and application installation: Windows migrations and deployment of customized images using SCCM
  • Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
  • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
  • Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
  • End user issues related to network, IP config, windows troubleshooting
  • Actively worked with hardware and software vendors to resolve client issues in a timely manner
  • Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
  • Installation of printers, Configuring conference room facilities
  • IP Phone installation, troubleshooting
  • O365 configuration, troubleshooting
  • Other aspects related to End user computing
  • Deskside Support
  • Spares management
  • Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
  • Security compliance
  • Populate Knowledge Management system with resolutions and workarounds
  • Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
  • Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/ intune / azure
  • Fault diagnosis / troubleshooting
  • Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
  • Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
  • Adept knowledge on Software Center(SWC) and ServiceNow
  • Knowledge of Okta and its usage.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

ROOM ATTENDANT

Leonardo Hotels UK & Ireland | Formerly Jurys Inn, Derby
1 day ago
Be Yourself – Be a Bold Team Player – Be LeonardoAs a Room Attendant, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support the Head Housekeeper and keep our hotel clean as a whistle. We offer flexible working conditions with the opportunity for overtime. Full training...

PA/Legal Secretary

Flint Bishop, Derby
1 week ago
Department: Wills, Probate, Tax & TrustsLocation: Derby, UKDescriptionAs one of the leading private client teams in the Midlands, our compassionate and knowledgeable specialists provide advice and support spanning all aspects of wills, probate, tax and trusts.Due to continued successes, we are now looking to hire an additional PA/Legal Secretary to join our busy team and support the fee earners with...

EBD Teaching Assistant

NG TEACH LTD, Derby
1 week ago
NG Teach are seeking to appoint an experienced Teaching Assistant to work in a SEN School in Derby.Must have SEN experience, working with small, low ability groups. Previous experience working with students with Autism and Emotional and Behavioural difficulties will be an advantage.Teaching Assistants support students in the classroom as directed by a teacher in order to help pupils succeed...