Field Service Engineer - IT Support
A&O IT Group
Date: 2 weeks ago
City: Remote
Salary:
£17
-
£19
per hour
Contract type: Full time
Remote
Chelmsford/Colchester and surrounding area field based role.
6 month rolling contract
Key Responsibilities
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
6 month rolling contract
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Trustee for mobility charity - Volunteer
Cycling without Age England,
Remote
13 hours ago
We are looking for a motivated leader to grow and shape our charity that supports people with mobility difficulties through free trishaw rides. You might have lived experience of social isolation or mobility difficulties or have ideas and experience to share.What difference will you make?We are looking for trustees to bring fresh ideas and perspectives.Your work will lead to more...
Engineer Surveyor - Lift & Crane - Dartford
Allianz UK,
Remote
3 days ago
Role DescriptionAllianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.Progress your engineering career in one of the key roles within Allianz Engineering Inspection Services. Our Engineer...
Senior Event Manager - EMEA
Dandy,
Remote
1 week ago
Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and...
