Field Service Desk Technician

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

This is a varied role that will see you working contract-to-contract with various clients. In different locations, so your own transport and ability to travel will be integral to the role.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions, and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

As a Field Service Desk Technician, you will be working as part of our shared service desk team to support our customers in a mixture of an on-site and remote capacity. You will be expected to travel to customer sites as part of the role, sometimes at short notice, therefore your own vehicle and driving license are a requirement of the role.

IT Support Function – Based on customer sites as and when required

• Knowledge and experience in migrating businesses to cloud technologies such as Microsoft 365 using Teams, SharePoint and Exchange Online.
• Comfortable dealing with Microsoft/Mac operating systems and the ability to diagnose and resolve issues with these.
• Experience with implementing IT solutions.
• Experience with Intune
• Microsoft Windows Server implementation and administration to include AD, GPO, RDS, etc
• Basic networking knowledge and an understanding of switches, firewalls, TCP/IP and routing.
• Superb communication and interpersonal skills – you are working directly with our clients, alongside our team of technicians, or within a client team
• Comfortable liaising with clients, both in-person and remotely (calls, video, emails etc.)
  
  

The skills you’ll need

We are looking for someone with good technical experience that is able to build relationships and work with people across all levels of the business. Experience working in an IT reseller organisation would be a bonus.

• Competent and experienced with various types of IT hardware and software including Servers, switches, and firewalls
• Knowledge and experience in migrating businesses to cloud technologies such as Microsoft 365 using Teams, SharePoint and Exchange Online.
• Comfortable dealing with Microsoft operating systems and an ability to diagnose and resolve issues with these.
• Experience with troubleshooting and proving support to customers
• Experience with Intune
• Microsoft Windows Server implementation and administration to include AD, GPO, RDS, etc
• Superb communication and interpersonal skills – you are working directly with our clients, alongside our team of consultants, or within a client team
• Comfortable liaising with clients, both in-person and remotely (calls, video, emails etc.)
  
  

What we offer

• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Enhanced Workplace Pension
• Accredited training and development plan
• Day off each year to work with a charity of your choice
  
  

Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.