Field Collections Agent
Midland Credit Management, an Encore Capital Group Company
Date: 2 weeks ago
City: Stockport
Contract type: Full time
Location: Within a 90-minute travel radius of your home (applicants must reside within Stockport) Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do You
About The Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
We Offer a 40-hour Workweek With a Supportive Approach To Work-life Balance. You’ll Visits Will Be Scheduled Across The Following Operating Window
Pay: £27,965.00 - £35,765.00 per year
Job Ref: CCAFLD
Do You
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
About The Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
We Offer a 40-hour Workweek With a Supportive Approach To Work-life Balance. You’ll Visits Will Be Scheduled Across The Following Operating Window
- Monday–Friday: 8am–8pm (minimum of 10 hours between 4pm–8pm)
- Saturday: 9am–1pm (optional, counts toward core hours)
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and business insurance
- Tech-savvy and comfortable working independently
Pay: £27,965.00 - £35,765.00 per year
Job Ref: CCAFLD
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