Field Application Specialist

Job Requirements

Job Title: Field Application Specialist

Salary: £35,000 - £40,000 + Car + Company Bonus Scheme

Location: Candidate's should ideally be based around the Reading/Oxford area. The role mostly covers the Midlands/South region, with UK wide travel when required.

We’re looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support primarily across the Midlands and South region (with full UK travel when required). You’ll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a permanent, full time role, working 37.5 hours per week.

Responsibilities include:

• Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
• Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
• Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
• Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
• Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
• Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
• Highlight the benefits of additional products and services when appropriate to add value for the customer.
  
  

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
  
  

Work Experience

• Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
• Proficiency in Microsoft Office.
• Strong technical skills for troubleshooting and resolving product and service issues.
• Excellent written and verbal communication skills, including confident presentation delivery.
• Relationship management abilities, with the capacity to handle challenging customer situations professionally.
• Skilled in training customers on technical equipment, workflows, and best practices.
• Ability to work collaboratively and adapt to varying situations.
• Demonstrated customer focus and commercial awareness.
• Willingness and ability to travel regularly.