Family Support Worker - Mole Valley Family Centre

Surrey County Council


Date: 2 weeks ago
City: Dorking
Contract type: Part time
Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.

The salary range for this role is £26,000 to £29,000 per annum based on a 35 hour working week.

Rewards And Benefits

  • Annual leave: Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service. (pro-rata for part time workers)
  • Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
  • Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
  • Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.


About The Organisation

YMCA East Surrey is a vibrant charity that has been actively supporting the local community since 1870. We help people to believe in themselves, support them to achieve their goals and inspire them to be the best they can be by providing services that focus on those who are vulnerable, have a disability or face disadvantage.

Our three core areas of work are:

  • Children & Young People
  • Health and Wellbeing
  • Housing


Our most recent Impact Report highlights our work through the stories of just some of the people who have used our services throughout East Surrey.

About The Role

We are looking for experienced practitioners who are qualified to level 3 in childcare or a related field and have a passion for working with families to help them achieve their best outcomes.

The job purpose is to provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs). This will be delivered either at the Family Centre, out in the community or in service users’ own homes. The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.

Main Responsibilities

  • Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.
  • Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.
  • Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
  • Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
  • Plan, deliver and evaluate targeted services within the Family Centre and community venues.
  • Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.
  • Convene, chair, and minute-take for multi-agency meetings as appropriate.
  • Maintain accurate records including use of the Early Help Management System (EHM) of all interventions and communications, including Early Help assessments, plans, chronologies, reviews, and outcomes electronically; share information with other professionals as appropriate (with consent).
  • Coordinate and facilitate TAF/TAC meetings and provide precise information.
  • Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.
  • Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.
  • Work at various locations throughout Reigate and Banstead or Mole Valley.
  • Work alongside other YMCA East Surrey Children and Young People managers and staff to share good practice.
  • Ensure YMCA East Surrey’s policies and procedures are followed at all times, including safeguarding, health and safety.
  • Any other duties are required to be performed within the grade and renumeration of the role.
  • Ensure that all activities demonstrate the values and culture of YMCA East Surrey.


Additional Information

Hours of work: Monday to Friday 9am-5pm. Part time hours considered.

Location: Mole Valley Family Centre with travel throughout Mole Valley district

The close date for this advert is 04.11.2024 with interviews planned for 11.11.2024 and 12.11.20204

To apply for this role, please click HERE.

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