Facilities Management Compliance Manager

About the job.

We're looking for a Facilities Management Compliance Manager to join our team based in the North East region. As an FM Compliance Manager, you'll ensure service delivery compliance with the service contract in an allocated area, optimising delivery performance across core facilities management services.

But that's not all, you'll ensure services, and the facilities suppliers deliver outcomes in a safe and secure environment and apply measures which meet National Highways commitment to equality and health and safety, and comply with government standards on space optimisation.

Currently the role will manage our sites at Darlington and Alnwick Outstation, but the role has potential to grow to manage other sites and will include regular travel.

• Maintain health and safety checks and assessments in the working environment and contribute to improvements which minimise risk to health, safety and welfare of colleagues and stakeholders.
• Use systems to monitor and report on the performance, compliance and quality of outsourced service delivery.
• Manage property and building incidents within the buildings within scope to ensure that these are resolved, escalating issues as appropriate. Work closely with the FM service provider to undertake regular and planned compliance audits to help report and assure the business that building compliance is being legally met and escalate any actions as appropriate to the Regional and Principle Facilities Managers.
• Contribute to the delivery of discrete Facilities Management projects.
• Maintain effective working relationships with delivery partners and stakeholders to manage risks and issues affecting resilience and security to identify opportunities for improvement in service quality, performance, delivery, sustainability and pricing.

About you.

• Relevant qualification (e.g. British Institute of Facilities Management, BIFM) or previous working experience in a similar environment.
• Knowledge and understanding of industry best practices in facilities management services.
• Commercial contract skills relevant to facilities management or willingness to study for a professional qualification.
• Good level of knowledge and understanding of health and safety and business continuity practices. Related experience is desirable.
• Ability to interpret and apply legal requirements pertaining to health and safety and equality.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Business Services plays a crucial role in supporting the efficient operation and growth of the strategic road network. We provide a wide range of essential services across the organisation, ensuring that all functions run smoothly and effectively. We work behind the scenes to support the delivery of high-quality infrastructure and services, ensuring that National Highways meets its commitments to safety, sustainability, and customer satisfaction.

Our key areas of focus include procurement, finance, human resources, IT, and strategic planning. We ensure the company operates efficiently, delivers projects on time and within budget, and meets the needs of stakeholders. By offering expert advice, managing resources, and driving operational excellence, we support National Highways in achieving its mission of maintaining and improving the road network across the country.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.