Estates Co-ordinator

Great Western Hospital

Full time – 37.5 hours per week. 0800 – 1630 hours Mon-Fri

Salary £25,000.00 to £27,000.00 depending on experience, plus Serco benefits.

Main Purpose

To support Serco’s Estate team in delivering planned and reactive maintenance works on site in a well organised and professional manner. 

The Estates Co-ordinator will report into the Compliance & Asset Manager for Serco on site, who in turn will report to the Estates Manager for the contract. 

Main Accountabilities: 

• Manage the delivery of the Estates planned maintenance (PPM) reactive maintenance service (RM) using the CAFM system. 
• Ensure that the resources required to undertake planned or reactive works are efficiently utilised. 
• Ensure proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction. 
• To answer incoming calls and Estates emails in a friendly and professional manner. 
• Logging Estates requests and aiding on reporting on the delivery of PMs and RMs. 
• Manage the Estates filing systems, and any other ad-hoc administration requests as required. 
  
  

What You Will Need For The Role

• Knowledge of a CAFM system 
• High Level of Customer Service 
• Excellent communicator with good interpersonal skills
• Able to manage workload and meet required deadlines. 
• Be organised and methodical with good attention to detail. 
• Problem solving 
• Ability to work on own initiative and be proactive. 
• Good Contractor relations 
• Excellent knowledge of Microsoft Office packages, Outlook email, internet/web-based material 
  
  

What We Offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
  
  

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.