Estate Manager

Department: Sales & Marketing

Location: Taplow, Buckinghamshire

Description

Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve.

We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed-use developments. We have the skills and know-how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs.

At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride.

The role

To assist in the management of the residential freeholds and associated assets of Berkeley Homes (Oxford and Chiltern) through performance monitoring of the managing agents. Ensuring the service and experience that they deliver to our customers is exceptional; and to mitigate the company’s business risk as freeholder/Director of the Residents' Management Company, whilst ensuring the customer remains at the heart of our decisions. The portfolio consists of a diverse range of developments from green field traditional housing schemes to urban regeneration projects.

Duties include:

• Assisting in the ongoing monitoring of managing agent performance through:
  • Site Visits
  • Quarterly presentations
  • Annual managing agent performance audits
• Production of Estate Management information for reporting to the Head of Estate Management.
• Managing block handovers to the managing agent and assisting with the collation of hand over information.
• Monitoring statutory inspections and ensuing these are completed, updated and recorded.
• Monitoring Health and Safety Inspections and Action plans and ensuring these are completed, updated and recorded.
• Monitoring financial ‘health’ of service charge funds including reviewing arrears and capital expenditure projects.
• Reviewing service charge accounts and budgets prior to approval.
• Dealing with applications for consents from customers, controlling the process and ensuring that these are dealt with in a timely manner.
• Sales/ Build/ Estate Management/ Customer Service team meetings.
• All other duties as required by the Head of Estate Management.
  
  

Experience required

• Experience working in Leasehold Property Management.
• Ideally AIRPM (minimum) qualified.
• Demonstrated understanding of landlord and tenant legislation, health & safety, and other applicable legislation.
• Excellent understanding of the RICS Code of Practice and industry guidelines.
• Customer focused.
  
  

Why join us?

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.