ER Services Manager

Job Introduction

Are you an experienced Employee Relations leader with a passion for creating meaningful impact? At Sodexo, we believe in building strong teams, working with purpose, and empowering individuals to thrive in their own way. We're seeking an ER Services Manager to lead with impact and drive excellence in Employee Relations.

Reporting to the Head of PeopleServices, you'll oversee and enhance ER operations, from core administration to TUPE processes and our telephone/webchat helpdesk. This role is all about making a difference – delivering quality service, minimising risk, and continuously improving the employee experience.

About The Role

As the ER Services Manager, you’ll be pivotal in shaping a team that works collaboratively, acts with intent, and creates an environment where every individual can succeed in their own way. You'll align the ER team with Sodexo’s UK&I Regional Roadmap and HR Business Plan, ensuring operational excellence while fostering a sense of belonging and purpose across the team.

Key Responsibilities

• Deliver a responsive and people-focused ER service aligned with policies and legislation.
• Drive continuous improvement, leveraging data and insights to enhance processes and employee experiences.
• Build strong relationships with stakeholders to foster collaboration and deliver impactful results.
• Lead, coach, and develop the ER team, creating a supportive environment where every individual can thrive.
• Support complex cases, restructures, and large-scale change programs with a pragmatic and thoughtful approach.
• Ensure ER services reflect our commitment to inclusivity, collaboration, and acting with purpose.
• Champion process enhancements that empower teams and create lasting, positive impacts for employees.
  
  

About You

We’re searching for a dynamic and experienced leader to take the reins of our ER services. You’ll have a proven track record in managing Employee Relations in complex, fast-paced environments, with a deep understanding of employment legislation, TUPE processes, unionised settings, and organisational change.

More than technical expertise, we’re looking for someone who thrives on collaboration and knows how to inspire and empower a team. Your leadership style will be rooted in fostering belonging, acting decisively with purpose, and creating an environment where individuals can achieve their best. With exceptional communication and decision-making skills, you’ll approach challenges pragmatically, balancing strategic insight with a hands-on approach when necessary.

A skilled analytical person, you’ll bring a sharp eye for process improvement and a commitment to delivering measurable results. Proficiency in HR systems like SAP HR or case management platforms, coupled with strong Microsoft Office skills, will set you up for success in this role.

Ultimately, we’re looking for a leader who is as passionate about enhancing employee experiences as they are about achieving operational excellence – someone ready to shape the future of Employee Relations at Sodexo.

Alongside an attractive salary, you’ll also have access to range of benefits, which include:

• Performance-related bonus
• Company car allowance
• Contributory pension scheme
• Life assurance – worth 1 x annual salary
• Biennial health assessments
• A flexible benefits fund of £1,300 to utilise a range of benefits, including Private Medical Insurance (PMI), dental, gym memberships, retail / hospitality discounts, etc.
• 33 days holiday (including bank holidays) – increasing to 36 after 3 years of service
  
  

Attached documents

• Sodexo Benefits Guide