Equine Receptionist

We are looking for a dedicated Equine Receptionist to join our well-respected 7 Vet equine practice situated in the Essex countryside, close to London.

Duties Will Include

• Responding to and managing incoming telephone inquiries
• Scheduling and coordinating client appointments
• Overseeing and maintaining the appointment diary
• Processing client payments
• Managing patient admissions and onboarding
• Preparing cost estimates for client services and appointments
• Handling client correspondence and communications
• Coordinating and booking client referrals
• Ordering and dispensing medication for client collection
• Organizing logistical support for veterinary equipment for appointments and Brook Farm
• Preparing and issuing import certificates
• Managing outgoing mail and placing stationery orders
• Updating and maintaining the Eclipse management system
  
  

More About Us

Blaircourt Equine Clinic is a highly regarded, long-established veterinary practice with a team of eight skilled vets, located in the scenic Essex countryside, just a short distance from London. We provide a welcoming and supportive environment, catering to a diverse range of clients, from leisure horse owners to international competition yards.

The perfect fit

We are seeking a candidate with excellent customer service skills, who can demonstrate empathy and manage sensitive situations effectively. Experience in a customer-facing role, whether in person or over the phone, is an advantage. You should be passionate about supporting both people and animals, possess strong IT skills, and have the ability to record data with precision. Attention to detail and being a team player are key qualities. While knowledge of the veterinary industry is a plus, it is not required.

Your shift pattern

You will join the team on a part-time basis, working 6 hours per day, preferably Monday-Friday 9 am - 3 pm.

The salary for this role is up to £26,000 pro-rata.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
  
  

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.

Blaircourt Equine Veterinary Clinic, Chelmsford

The Barns, Crows Lane, Woodham Ferrers, Chelmsford, CM3 8RR, United Kingdom

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Animals treated

Equine

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