Environmental Reporting Account Manager

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Data Team Manager

Compensation: £26,800 - £28,000 / year

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About The Role

The Environmental Reporting Account Manager role combines two key skill sets:

• Customer-focused relationship management – building strong partnerships and delivering outstanding service
• Data-driven problem solving – analysing complex datasets and ensuring compliance accuracy
  
  

You’ll be the primary contact for a portfolio of customers, ensuring timely and accurate data submissions, identifying opportunities for service improvements, and supporting compliance across UK and international markets.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and values meaningful client interactions.

What will I be doing?

Responsibilities

As an Environmental Reporting Account Manager, you’ll manage a portfolio of accounts and act as their dedicated point of contact. Your responsibilities will include:

Customer Relationship Management

• Build strong, trust-based relationships with customers
• Deliver exceptional service and maintain consistent communication
• Understand customer needs and industry-specific challenges
  
  

Compliance & Knowledge Building

• Liaise with compliance schemes, customers, and third parties
• Research and develop expertise in environmental regulations and voluntary commitments
• Support customers in meeting compliance obligations
  
  

Data Analysis & Reporting

• Manipulate and analyse large datasets using advanced Excel skills
• Translate complex data processes into clear, actionable insights for customers
• Identify opportunities for service improvements and contribute to continuous improvement initiatives
  
  

Operational Excellence

• Plan and prioritise workloads to meet strict deadlines
• Remain resilient under high volumes of communication and time-sensitive tasks
  
  

What we need from you

• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organization skills
• Full UK driving licence
• Educated to degree level or equivalent
  
  

What we offer

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives