Enterprise Services Support Analyst

Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.

It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!

We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.

We’d love you to be part of our journey.

You’ll be part of the Enterprise Services Support team providing hardware and software support to our 1000 customers across multiple sites through multiple channels as part of our Enterprise Technology services.

Everyone is welcome.

We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.

This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.

Some of the great things you’ll be doing:

• Troubleshoot hardware and software issues for our 1000 colleagues over multiple sites.
• Respond to support requests deskside, by phone, email & instant message within service level targets.
• Appropriately document all activity for support requests.
• Document fixes in the knowledge base.
• Procure new desktops, laptops, phones, tablets & accessories.
• Lead projects to improve the quality of our workplace technology services.
• Proactively improve processes, software, systems and automate common activities.
• Ensure that standards/processes are followed and write relevant documentation.
• Ensure that tasks are completed to a high standard and according to service level targets.
• Assist 3rd line support teams to resolve issues.
• Work across an exciting variety of systems, including Windows, Mac, iOS, Android, Office365, Conference Room Systems & Voice Systems
  
  
  

What we’d like to see from you:

• Strong experience of windows, mac, iOS & Android
• Strong experience of Active Directory, Office 365 & MDM
• Strong experience of operational support direct to customers
• Strong communication and collaboration skills
• Good experience of providing/training to customers
• Good experience of collaborating to resolve re-occurring issues
• Good experience using automation to resolve repetitive tasks
• Passionate about great customer outcomes
• Experience supporting Senior Management & C-Suite
• Any experience in JAMF, Azure and Intune are preferred but not essential
  
  
  

Our people bring our purpose to life.

We champion a culture of innovation and challenge. We have over 300 tech experts across our teams all using the latest tools and technologies including Docker, Kubernetes, AWS, Kafka, Java, Scala, Python, .Net Core, Node.js and MongoDB.

There’s something for everyone.

We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.

And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!