Enterprise Client Success Manager- EMEA

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

As an Enterprise Client Success Manager at Yotpo, you will be responsible for spearheading customized strategy, deploying Yotpo’s solutions, and building relationships with some of the world’s most established direct-to-consumer brands. Being a strong communicator with project management experience, commercially adept, analytical, service oriented, and consultative are central to this role.

How you'll make an impact:

• Spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands in the EMEA and APAC regions.
• Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in ecommerce marketing for our diverse client base.
• Develop opportunities to drive up-sells and contract renewals.
• Serve as a strategic consultant for your clients’ business while leveraging Yotpo’s solutions, working with clients to optimize their eCommerce marketing strategies with Yotpo’s products.
• Analyze key account statistics and performance metrics to identify pain points and patterns, delivering ROI and optimizing value for our customers.
  
  

What to bring:

• 2+ years experience in client facing project management/strategy/consulting- preferably in a SaaS environment.
• A proven track record of retaining and growing client relationships.
• Expertise presenting concepts and vision to senior teams and influencing their strategy.
• Ability to communicate technical concepts to technical and non-technical audiences
• Experience of working with e-commerce and other website platforms, content management systems, and responsive websites.
• Positive attitude and ability to build rapport from initial conversation and throughout the client lifecycle.
• Ability to work in a hyper-fast paced and dynamic environment.
• Familiarity with web design and development projects, analytics and tracking, CMS platforms, HTML/CSS, API, etc.
• Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing
• Native English speaker - a must, additional European languages - a BIG advantage.
  
  

You’d love Yotpo if:

• You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology
• You want to work with the most progressive, disruptive and beloved brands in eCommerce
• You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem
• Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you
  
  

What we offer:

• Private healthcare with dental and optical included
• Pension contribution
• Voluntary death in service policy
• Cycle to work scheme
• Generous PTO, volunteer days, holidays and flex days.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.