Engineer - Funding Circle

Service Desk Engineer

We are looking for a Service Desk Engineer in our Infrastructure team.

Would you describe yourself as a resourceful, detail-oriented, and patient individual who enjoys working with a variety of stakeholders and forging bonds within a community? If your answer is yes, you may be what we are looking for.

Funding Circle is seeking a customer-focused, efficiency-driven Service Desk Engineer with an eye for innovation, quick thinking, and effective collaboration across teams such as Client Platform, IT Infrastructure, InfoSec, and Workplace Services. In this role, you'll provide technical support and input across diverse programs of work.

Who are we?

We're Funding Circle. We back small businesses to succeed.

At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.

The role

• Providing excellent customer service to colleagues and key stakeholders
• Incident Management, addressing user inquirers and technical issues
• Request Management for new starter/leavers and application request
• Providing IT support and systems administration
• First point of contact for on site or remote support technical issues
• Manage and prioritise support tickets
• Documentation/User training
  
  
  

What we're looking for

• Professionally experienced in a similar support role
• Demonstrable skills in G-Suite administration, JIRA & Confluence administration /development
• Knowledgeable of Microsoft Active Directory as well as Okta or other SSO
• Experienced with centralised management tools/Endpoint management (e.g. Jamf Pro, PDQ or similar, MS InTune and Autopilot)
• Proficient with printing services, audio visual support and meeting room management
• Adept in Windows 11 and macOS deployment, configuration, patching and troubleshooting
• Competent in building/imaging and configuring equipment and systems to business specifications
• Knowledge of security tools like Netskope
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
  
  
  

Bonus Points for the following:

• Experience in JIRA Cloud, development of Service Desks, Amazon AWS, Google GAM, ITIL 4, and any experience of programming or scripting languages eg. Powershell
  
  
  

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.

Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
• To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
• And we're still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.
  
  
  

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .

As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office two times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

• Health : Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
• Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual learning allowance and full access to internal learning platform.
• Lifestyle: Wellhub (for fitness discounts), Electric Car Scheme and more!
  
  
  

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We'd love to hear from you.