Energy Team Leader

Working As Part Of The Energy Team, We Are Looking For a Supervisor Who Can Lead a Team Of Energy Advisers Delivering Advice And Support To Clients As They Face The Ongoing Fuel Crisis. The Successful Applicant Will Be An Efficient And Flexible Team Member Who Has

Experience in undertaking energy advice work for a minimum of 1 year

Excellent communication & teamwork skills

The ability to provide technical support and act as consultant to colleagues on complex queries

Experience or understanding of the quality review process

Supervisory experience

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Essential criteria

Experience providing support as a Supervisor or Team Leader

Experience of giving energy advice and able to comfortably provide technical supervision

Good understanding of service delivery monitoring and performance management practices and procedures

Experience or understanding of undertaking quality checks or file reviews

Ability to prioritise own workload and that of the team

Excellent written and communication skills

Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed.

An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.

Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.

A commitment to continually developing yourself professionally, and support the wider team’s development as well.

Job Responsibilities

Day-to-day management of service including chairing team meetings

Performance against targets and quality standards, such as case checking

Staff supervision, one to ones and inductions

Limited advice delivery for complex energy advice cases

Technical support on energy queries

This full-time role, working 35 hours per week with first-class benefits:

Flexible working opportunities

Remote/hybrid working

30 days annual leave + bank holidays, pro-rata (plus additional days for length of service)

3% employer pension contribution

Employee assistance scheme

Salary sacrifice scheme

Perks and savings scheme

Mental health and wider wellbeing initiatives

Learning, development and growth opportunities