End User Computing Manager
The Scottish Government
Date: 1 week ago
City: Dundee
Contract type: Full time
Job Description
This role is responsible and accountable for all IT End User Computing (EUC) activities and facilities – ensuring optimal and cost-effective IT tools are provided to promote business productivity.
Responsible for ensuring that the End User Computing team and associated 3rd parties are meeting and exceeding the expectations in regards to performance against SLA’s and KPI’s.
Responsible for continuous review of the EUC service offerings, seeking to improve and increase user satisfaction and deliver an excellent user experience. Management of the EUC hardware and software estate, ensuring compliance, governance, version control, and clarity of purpose and use through asset management controls.
Responsibilities
RESPONSIBILITIES
Configuration and Asset Management
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements .
Essential Experience
This role is aligned to End User Computing Manager within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations. IT service manager - Government Digital and Data Profession Capability Framework .
We will assess you against the following technical skills during the selection process:
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Should a large number of applications be received, an initial sift may be conducted using the CV and personal statement on Essential Experience.
Candidates who pass the initial sift will have their applications fully assessed.
We will test your behaviours, technical skills and experiences as part of the sift process, and if successful, you will be invited to an assessment and interview where we will test these again. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Candidates selected for interview will be requested to provide a 10-minute presentation on the technical skills required, details of which, will be shared in advance of the interview.
Expected Timeline (subject to change)
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here .
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .
As part of the UK Civil Service , we uphold the Civil Service Nationality Rules .
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in our Glasgow or Dundee office. There is an expectation of a minimum 2 days per week in your assigned location. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email protected]
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [email protected]
Apply Before Monday 13th January 2025 at 23:55
Contact name - Resourcing Team
Contact email - [email protected]
This role is responsible and accountable for all IT End User Computing (EUC) activities and facilities – ensuring optimal and cost-effective IT tools are provided to promote business productivity.
Responsible for ensuring that the End User Computing team and associated 3rd parties are meeting and exceeding the expectations in regards to performance against SLA’s and KPI’s.
Responsible for continuous review of the EUC service offerings, seeking to improve and increase user satisfaction and deliver an excellent user experience. Management of the EUC hardware and software estate, ensuring compliance, governance, version control, and clarity of purpose and use through asset management controls.
Responsibilities
RESPONSIBILITIES
Configuration and Asset Management
- Manage configuration management to ensure alignment with business value and company policies.
- Define and advocate for asset management policies and controls.
- Lead investigations into existing processes to identify problems and opportunities.
- Collect data and craft evidence-based recommendations for continuous service improvements.
- Analyse processes using data analytics to optimise and enhance performance.
- Develop and lead a team focused on delivering service improvements.
- Evaluate and establish requirements for changes by setting relevant policies and standards.
- Take accountability for identified issues and proactively search for potential problems.
- Ensure the governance of live services through both suppliers and in-house operations.
- Monitor internal and supplier Service Level Agreements (SLAs) for compliance.
- Review service deliverables, working collaboratively with multi-disciplinary teams.
- Promote and manage ITIL or relevant best practices to protect service availability.
- Enhance service reporting through digital and user-friendly formats.
- Determine the strategic vision and direction for end-user services.
- Influence and engage senior stakeholders effectively.
- Lead the design and implementation of strategies to meet business requirements.
- Write business cases to support the launch or alteration of services.
- Maintain a comprehensive understanding of relevant technical concepts and how they integrate into the overall technical landscape.
- Guide the selection of appropriate tools and methodologies for service delivery.
- Demonstrate experience in meeting diverse user needs across various channels.
- Provide insights into evolving user needs to ensure they are met effectively.
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements .
Essential Experience
- Experience of leading a multi team/supplier IT service delivery function using the practical application of ITIL, or other relevant ITSM Framework, at practitioner/Expert level, to deliver services that meet customers strategic priorities.
- Ability to schedule and plan priorities for a group of technical specialists and the ability to effectively manage diverse teams.
- Strong demonstrable experience of leading and managing service support teams.
This role is aligned to End User Computing Manager within the Digital, Data and Technology Profession. Please review the following to understand the skill expectations. IT service manager - Government Digital and Data Profession Capability Framework .
We will assess you against the following technical skills during the selection process:
- Asset and configuration management - Level: Expert
- Continual service improvement - Level: Practitioner
- Relationship Management - Level: Expert
- Service Management Framework knowledge - Level: Expert/
- Service reporting - Level: Practitioner
- Strategic thinking - Level: Expert
- Leadership (Level 4)
- Changing and Improving (Level 4)
- Managing a Quality Service (Level 4)
How To Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.
Should a large number of applications be received, an initial sift may be conducted using the CV and personal statement on Essential Experience.
Candidates who pass the initial sift will have their applications fully assessed.
We will test your behaviours, technical skills and experiences as part of the sift process, and if successful, you will be invited to an assessment and interview where we will test these again. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Candidates selected for interview will be requested to provide a 10-minute presentation on the technical skills required, details of which, will be shared in advance of the interview.
Expected Timeline (subject to change)
- Sift – w/c 13th January 2025
- Interview – w/c 27th January 2025
- Location – In Person in either Dundee or Glasgow
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find out more about us here .
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .
As part of the UK Civil Service , we uphold the Civil Service Nationality Rules .
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in our Glasgow or Dundee office. There is an expectation of a minimum 2 days per week in your assigned location. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email protected]
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [email protected]
Apply Before Monday 13th January 2025 at 23:55
Contact name - Resourcing Team
Contact email - [email protected]
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