Ecommerce Revenue Strategy Manager

Contract type: Permanent

Location: Hatfield (hybrid working – 3 days in the office)

Working hours per week: 40 hours Full time

Level: Manager

About Us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the role:

The Ecommerce Strategy Management Manager collaborates with departments across Ocado Retail, Logistics and Operations to deliver Ocado’s sales and profit objectives.This key role is responsible for developing customer demand forecasts, optimising trading plans and identifying new revenue opportunities. If you're looking for a role that blends commercial strategy, analytics and trading execution we'd like to hear from you.

What You'll Do:

• Develop Sales Forecasts: Support the creation of our short, medium, and long-term sales forecasts for ocado.com, producing scenario plans based on customer behaviour and key internal/external factors.
• Align Commercial Plans: Communicate sales ambitions to stakeholders and peers, coordinating marketing, merchandising, and trading plans to meet weekly revenue targets.
• Manage Seasonal Trading: Ensure we successfully navigate key seasonal periods, such as Easter, Summer, and Christmas, to meet customer demand and business goals.
• Analyse and Optimise Performance: Create detailed analyses, reports, and research to track KPI performance effectively, providing clear recommendations to optimise trade revenue.
• Drive Profitable Growth with Operations: Collaborate with Logistics and Operations teams to identify and optimise revenue opportunities across capacity, customer experience, and demand efficiency.
• Enhance Site Conversion: Work with various teams to improve site traffic conversion to order placement through initiatives like slot availability trials, analysis of capacity utilisation, and refining our approach to geographical demand forecasting.
• Improve Reporting Capabilities: Scope and suggest improvements to reporting, such as basket size prediction, to help ensure sales targets are achieved by effectively managing daily slot availability.
  
  

Who You Are:

• Commercially Astute: You have a strong commercial awareness, the ability to identify business opportunities, and can apply innovative thinking to support growth.
• Knowledgeable in Ecommerce: You possess a solid understanding of ecommerce principles and the key metrics used to drive a digital business.
• Organised and Collaborative: You are well-organised with effective stakeholder management skills, capable of strategic planning and delivering plans by influencing cross-functional teams.
• Data-Informed Decision Maker: You can use insights and data to make sound commercial decisions that also optimise the customer experience.
• Effective Communicator and Problem Solver: You are a clear communicator, able to influence others, and possess strong problem-solving skills.
• Adaptable and Responsive: You can adapt to changing customer demands and react effectively to trading priorities.
• Curious about Customer Behaviour: You have a genuine interest in understanding customer behaviour and motivations.
• Proactive and Self-Directed: You are capable of managing your own workload and taking initiative.
  
  

What’s In It For You

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.