eCommerce Manager (Services)

Waterloo - Hybrid Working
12 Month Fixed Term Contract
Full Time
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The role is accountable for the online performance of a specific sub-category. The role will maximise the online commercial performance of said category using a variety of data sources including web analytics data on traffic, conversion and order value to drive insights, actions and measurable improvements. The role will work closely with commercial squads, marketing and other ecommerce colleagues to drive the category performance in line with the strategy. The role will represent eCommerce in relevant internal and external meetings and will influence and challenge key senior stakeholders through actionable insight to drive improvements to online metrics

As part of this role, you'll be responsible for:

• Responsible for delivering growth vs budget and market share growth.
• Responsible for reviewing and reforecasting online sales, highlighting risks & opportunities.
• Responsible for sharing insight to help key stakeholders understand online performance and shape the strategy based on this. These include, but are not limited to, traffic, conversion and AOV.
• Manage the planning, execution and subsequent performance of all things digital relating to your category, particularly promotions.
• Engage with the traffic acquisition teams to ensure quantity and quality of traffic are optimised.
• Collaborate with the product and UX teams to deliver improvements that maximise customer experience, NPS and, ultimately, trading performance, for your category.
• Management of an assistant trading manager; supporting their development through clear direction, feedback and support. Leading by example and creating an inclusive culture

The role will support the wider trading team as required, attending meetings, taking on additional ad hoc projects in line with the needs of the business.

You will need:

• Proven experience and appropriate transferrable skills within ecommerce.
• Strong commercial acumen and ability to exploit data; creating insights and transforming them into action.
• Personable; good stakeholder management and presentation skills, particularly at a senior level.
• Strong organisational and prioritisation skills even when faced with tight deadlines.
• Pro-active and results-driven mentality.
• Exceptional attention to detail.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Private Medical
• Company Pension
• Hybrid Working
• Life Assurance

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.