E-Commerce Coordinator

Hours: 37 hours per week, full- time, with flexible working

Salary: £28,000 - £32,000 per annum DOE

About Us

With over a century of expertise, we’re proud to be recognised as specialists in sports and security fencing. As a fourth-generation, family-owned business, our legacy is built on trust, craftsmanship, and long-standing customer relationships. We’re known for delivering exceptional products and service and we take that responsibility seriously.

About the Role

We're looking for a proactive and strategic E-Commerce Coordinator to take full ownership of our online shop. You’ll play a key role in driving digital sales performance, enhancing the customer journey, and ensuring our product offering is competitive and well-represented online.

This role is perfect for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is excited to make a measurable impact on both B2B and B2C sales.

Key Responsibilities

• Manage day-to-day webshop operations
• Maintain accurate, engaging product listings and pricing
• Coordinate with technical teams to ensure site performance and security
• Develop and implement digital strategies to grow traffic and conversions
• Support marketing campaigns across email, SEO, and social media
• Use analytics to drive continuous improvement
• Enhance the customer journey and reduce cart abandonment
• Manage tools like live chat, FAQs, and customer feedback
• Work closely with procurement and warehouse teams on stock accuracy
• Monitor competitor activity and report on key KPIs

What We’re Looking For

• Proven e-commerce experience (construction or trade sectors a plus)
• Strong knowledge of Google Ads, Analytics, SEO, and social platforms
• Data-driven mindset with strong commercial awareness
• Organised, communicative, and customer-focused

You’ll Succeed If You

• Bring a proactive, solutions-focused attitude
• See both the small details and the big picture
• Communicate clearly and work well with others
• Are committed to creating a seamless digital customer experience

What’s In It for You

We believe great work deserves great rewards — here’s what we offer:

•  Salary: £28,000 – £32,000 per annum DOE
•  Bonus: Company performance-based
•  Leave: 25 days + bank holidays (including Christmas shutdown)
•  Flexibility: Option to buy 5 extra days of annual leave
•  Family Support: Enhanced maternity, paternity & adoption leave
•  Wellbeing: Enhanced sick pay & access to Perkbox perks
•  Pension & Life Assurance: Employer-matched contributions
•  Hours: Standard office hours are Mon–Thurs: 9:00–5:30 | Fri: 9:00–5:00 but we can offer flexibility to accommodate your needs
•  Culture: Supportive, family-friendly, and values-led

We are seeking individuals who not only bring skills and experience but also embody the behaviours and values that define our culture. The ideal candidate will:

• Treat others as you’d want to be treated
• Do what you say and do it well
• Think long-term while delivering today
• Represent yourself and the company with pride