Dispatch Team Leader

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the role:

Responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers/Partners. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with Engineers clients, and other stakeholders.

Key Responsibilities:

• Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale,
• Oversee the dispatching of Engineers/Partners , ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements,
• Facilitate clear and effective communication between dispatchers, Engineers clients, and other departments to ensure seamless coordination and address any issues promptly,
• Track and analyse key performance indicators (KPIs) related to dispatch activities, identifying areas for improvement and implementing strategies to enhance operational efficiency,
• Address and resolve operational challenges, including emergencies, delays, by coordinating with relevant personnel and deploying appropriate resources,
• Ensure accurate documentation of dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes,
• Provide training and development opportunities for dispatch employees to enhance their skills and knowledge, ensuring they are equipped to perform their duties effectively.
  
  

Salary £27,852 + a discretionary bonus based on successful achievement of monthly KPI’s

What we offer:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme
  
  

The Individual:

• Minimum of 3-5 years of experience in dispatching, logistics, or a similar role, with at least 1-2 years in a supervisory or leadership position,
• Excellent communication and interpersonal skills,
• Proficiency in using dispatch software, GPS systems, and other relevant technology,
• Analytical skills to assess performance metrics and implement improvements,
• Knowledge of transportation regulations and safety standards.
  
  

Office-based with occasional travel to field locations as needed.

Full time hours working Monday - Sunday (unsociable hours)

Regular interaction with Engineer, clients, and other team members via phone, email, two way text.

Resonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected].

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.