Dispatch Manager

The Role

As Dispatch Manager, you’ll be responsible for ensuring daily outbound operations run smoothly and efficiently. You will lead and develop your team to meet strict KPIs while maintaining the highest standards of accuracy, safety, and service. Working closely with planning, transport, and client services teams, you'll ensure operational readiness and peak performance across all dispatch lanes.

What You'll Do

• Lead and manage the dispatch function, overseeing a large team across multiple shifts.
• Monitor and improve outbound performance to meet or exceed service level agreements.
• Ensure full compliance with health & safety, quality, and security standards.
• Work with internal stakeholders to plan for volume spikes, seasonal peaks, and client launches.
• Develop and implement continuous improvement initiatives to drive efficiency and reduce error rates.
• Coach, mentor, and develop supervisors and team leaders to build a high-performance culture.
• Own key metrics such as dispatch accuracy, cut-off adherence, and late consignment reduction.
  
  

What You'll Bring

• Proven experience in a fast-moving, high-volume warehouse or eCommerce dispatch operation.
• Strong leadership skills with the ability to inspire and manage large, diverse teams.
• Data-driven decision-maker with strong understanding of WMS, scan-based workflows, and carrier integrations.
• Proactive, solutions-focused mindset with a passion for delivering operational excellence.
• Flexible and calm under pressure, especially during peak periods.
• Strong communication and interpersonal skills.
  
  

What You'll Get

• Be part of a growing and forward-thinking business with ambitious plans.
• Work in a modern, automated facility with investment in technology and people.
• Competitive salary and benefits package.
• Opportunities for progression in a business that values leadership, innovation, and performance.
• Health & Wellbeing – Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support
• Social Events – Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
• Table Tennis, Pool Tables & Sports Equipment in the Office
• Additional Benefits Available - Vitality Private Health Insurance, Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
• Product Discount on Net World Sports & Affiliate Partner Products
• Subsidised On-Site Bistro - Serving Freshly Prepared Food Every Day for Breakfast & Lunch
• Employee Recognition - Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards
• Employee Support - Saving Schemes, Legal & Financial Advice, Parental Guidance
  
  

Our Values

• Go above and beyond: Get stuck in and show your passion!
• Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve
• Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible
• Keep it simple: Don’t over-complicate it!
• Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them
• Growth: We’re a fast-growing business and we want our staff to grow with us
  
  

Contact

Gareth Davies (Recruitment Specialist) / [email protected] / 07979 815630 / linkedin.com/in/garethdanieldavies