Dispatch Administrator

Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with additional manufacturing sites in Kentucky, USA and Brzeg, Poland, Oklahoma, USA (foam products manufacture and conversion) and Jiangsu Province, China (T-FIT).

We produce lightweight foams for various markets including sports and leisure, aviation, automotive and healthcare. Zotefoams also owns and licenses patented technology and sells advanced insulation systems

The Company is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.

About the Role~

The Dispatch Administrator will provide effective administration support to the Dispatch team throughout a 7-day cycle, ensuring the smooth coordination of deliveries, stock movements, and associated documentation.

Role Responsibilities~

• Act as the first point of contact for enquiries from internal staff and transport companies, organising deliveries and handling stock queries.
• Work closely with the Senior Administrator to deliver efficient administrative support, including~
• Load preparation documentation, highlighting upcoming issues early.
• Stock transfers using Microsoft AX ERP systems.
• Picking and shipping documentation.
• Booking deliveries and collections via the customer service database.
• Create departmental reports (Excel, Word), including shift end reports, investigations, efficiency tracking, and KPIs.
• Assist Inventory Co-Ordinator and Material Controllers with cycle counting, resolving discrepancies, and reporting findings.
• Liaise with delivery drivers and fork truck drivers, booking in late raw material deliveries where required.
• Monitor the dispatch and delivery of raw and irradiated/non-irradiated slabs from external warehouses, ensuring ERP records are up to date.
• Assist with the creation and maintenance of departmental SOPs.
• Support audits by resolving non-conformance issues and preparing reports.
  

Provide cover for team members during absence or holidays.

What you'll need~

• Practical working knowledge of IT systems and databases.
• Up to one year’s experience in handling enquiries and working in an administrative environment.
• Strong IT skills, with the ability to use databases effectively.
• Good communication and interpersonal skills.
  
  

What were looking for?

• Reliable and trustworthy, delivering what is promised on time.
• Responsive and proactive, using initiative to meet business needs.
• Pioneering in approach, always seeking ways to make a positive difference.
• A team player who values collaboration and puts the business first.
  
  

Why Join Us?

At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.

Our Values

Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.

Impact – Dedicated to making a significant and positive impact in everything we do.

Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.

Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Zotefoams is a world leader in cellular material technology. Using a unique manufacturing process with environmentally friendly nitrogen expansion, Zotefoams produces lightweight foams in Croydon, UK and Kentucky, USA for diverse markets worldwide. These markets include sports and leisure, storage and protection, automotive, aviation and space, railway, healthcare, building, marine and the military.