Disease Claims Handler

Application Deadline: 14 November 2024

Department: Claims Management

Location: Home - United Kingdom

Description

Disease Claims Handler

Location: Remote/UK
Hours: 35 hours per week Monday - Friday

Our Opportunity:

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada.

This team is responsible for handling disease claims on behalf of various Insurer clients. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer's claims handling philosophy.

You'll have experience in handling disease claims, to include Noise Induce Hearing Loss. Experience of working in an insurance and or legal environment would be expected.


What will your day look like:

This is a busy and varied role, with a broad range of responsibilities, but the fundamentals include:

• Establish if cover is in place for the claim


• Record all claims on the digital claims handling system


• Investigate all claims either from the desk or by instructing Loss Adjusters


• Make the decision on liability


• Negotiate settlement of the claim


• Ensure compliance with all legal timescales and client SLAs


• Build relationships with external clients and stakeholders


• Provide referral support to less experienced colleagues (if required)

Knowledge and Abilities:

• Experience of policy wording and terms and conditions


• Knowledge of insurance and the insurance market


• Knowledge of legal principals, regulations, Acts and the like pertaining to disease claims.


• Knowledge of how to value an disease claim


• Knowledge of reserving philosophies


• Knowledge of Civil Procedure Rules and the Claims Portal


• Good communications skills at all levels


• Excellent customer service


• The ability to work as part of a team


• Take responsibility for your own workload


• Must be able demonstrate adaptability and flexibility


• Good planning and organisational skills


• Strong IT skills

Benefits

Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working; hybrid, work from home or join a collaborative office space


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan