Director, Legal, Privacy

Job Description

Zendesk develops software that helps its 160,000+ customers across more than 150 countries and territories build the best customer experiences.

As we scale our business, we are seeking a highly-motivated, adaptive, and business-minded privacy leader to oversee a stellar team in counseling business partners with practical advice and running Zendesk’s global privacy program. This role will report to Zendesk’s Associate General Counsel, Product & Privacy.

Preferred locations: Dublin, London, Lisbon, or Kraków

Responsibilities (what You Get To Do Every Day)

• Build trusting relationships across security, IT, data governance, product development, marketing, commercial, procurement, and HR, and provide these teams with high-quality, actionable legal advice that enables Zendesk to meet its ambitious goals
• Advise colleagues in the legal team on privacy topics relevant to their areas of ownership (such as commercial, product, and employment)
• Managing a team of dedicated privacy professionals, own and drive the company’s privacy program and strategy, identifying and executing your vision for its improvement and continued success
• Refine the fundamentals, like incident response, commercial negotiation, vendor assessments, data subject requests, and marketing lead management; and enhance the new and important, like AI governance
• Consult with Zendesk’s external Data Protection Officer to ensure privacy compliance and the protection of data subject rights
• Develop, update and maintain privacy and data protection documentation (e.g., privacy notices, contract negotiation playbooks, ISO certificates, Binding Corporate Rules, and guides)
• Stay informed of changes and developments in laws, regulations, standards and guidance and update business practices/processes accordingly
• Train, educate, mentor, and inspire your colleagues across all levels of the company
• Understand and support the company’s business goals while mitigating risk.
  
  

What You Have

• Extensive experience within a top-tier law firm and global SaaS technology company including as an in-house legal privacy leader
• Licensed to practice law in-house in one or more EMEA jurisdictions
• Certifications such as CIPP/E (Certified Information Privacy Professional/Europe) or other IAPP credentials are highly desirable.
• Experience leading a high-performing team across multiple time zones, and a passion for developing people
• An ownership mentality as the face of global privacy
• Attentive to detail with exceptional written and verbal communication skills that allow you to explain privacy concepts to colleagues in direct, easy-to-understand language
• Desire to roll up your sleeves and growth mindset: as a working manager, no task is too big or small with an interest in learning and growing
• Positive attitude and ability to work effectively on a team
  
  

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.