Director, Global Luxury & Lifestyle Sales, EMEA

The role

Are you ready to make an extraordinary impact in the world of luxury and lifestyle? Step into a leadership role where you’ll inspire and empower a talented team of sellers managing a $120M+ portfolio across Europe and the Middle East. Together, you’ll unlock new opportunities, expand existing partnerships, and drive unmatched revenue growth for globally renowned luxury brands. This is your chance to coach and motivate your team to achieve ambitious goals, craft bold and innovative strategies, and shape the future of a thriving market. If you’re a dynamic leader with a passion for excellence and a drive to lead your team to greatness, this is the opportunity you’ve been waiting for!

Your day to day

• Coach and develop team members; inspire and motivate sales success; effectively manage team and individual seller performance to achieve success metrics.
• Coach sellers to listen to understand each account’s needs and expectations and delivers tailored solutions to the account which maximise returns to the client and our business, intentionally differentiating our offerings vs. competitors. Drives and maximises revenue and market share growth from account portfolio, resulting in achievement of team sales targets which contributes to the outperformance of our brands and fuels growth for the company, with focus on Luxury & Lifestyle brands.
• Leads and directs company resources across a portfolio of accounts that focus on higher-rated, premium business, including major travel management companies and agencies., luxury consortia & networks, and luxury tour operators. Responsible for all facets of strategic account management across seller’s portfolio of accounts, including the development, evolution and execution of strategic account plans, account progress updates for internal and external stakeholders, RFP’s, communicating brand differentiation through brand programs, agency events, roadshows, tradeshows, next-gen initiatives, B2B marketing and other sales activity. Coaches and develops sellers to also excel at strategic account management.
• Direct the planning and implementation of the managed account strategies and initiatives within team’s account portfolio. Manage performance-to-plan and market opportunity at all levels. Ensure sellers effectively manage assigned portfolio of accounts, accumulate, and provide to all stakeholders a deep level of knowledge in the account along with guidance on how to successfully grow market share and revenue.
• Along with Head of Global Luxury & Lifestyle Sales, responsible for goal setting and performance optimisation of customer revenue, room night and market share targets for sales team. Develop, document, and execute revenue and market share growth plans to achieve assigned targets.
• Introduce and promote to customer base, major programs and promotions as directed. This will include all loyalty programs, sales strategies, promotions, and sales initiatives.
  
  

What We Need From You

Experience is valuable, but mindset is everything. We’re searching for someone with unwavering commitment and a natural talent for thriving in a fast-paced, dynamic, and global environment. If you’re energised by challenges, adaptable to change, and driven to deliver excellence no matter the pace, you’re exactly who we’re looking for!

To excel in this role, you’ll bring:

• 10+ years of progressive experience in the service industry.
• 5+ years in multi-unit or corporate roles with proven expertise.
• Mastery of technical and business knowledge across multiple disciplines and processes relevant to the role.
• Extensive sales experience in driving revenue and growth.
• Proven track record in client management for large, complex luxury accounts.
• 3+ years of leadership experience (direct or indirect) is highly preferred.
• Ability to navigate diverse and fast-paced environments with strategic insight.
• Demonstrated success in building and managing relationships with high-value clients.
• Strong understanding of the luxury and lifestyle segment and its unique demands.
• Proven ability to mentor and inspire teams to achieve exceptional results.
• A track record of building trust and confidence with senior executives.
  
  

 

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.