Director, Global Engagement Services

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

UKG is seeking an experienced senior leader to oversee the Global Engagement Services teams who operate as the bridge between Sales and Implementation Services. As the Director Global Engagement Services, you will represent UKG in having the teams develop service strategies for the complex opportunities the sales teams are pursuing. The team position strategic SaaS solutions, provide a clear long-term economic value for our customers. This role demands strong leadership skills, strategic thinking, and a proven track record in enterprise SaaS environments globally. The team supports all UKG product lines both New Logo and existing Customer Base upsells.

Key Responsibilities

• Proven experience in developing and growing key relationships with Corporate, Sales, and Service Delivery partners especially at the Director and VP level
• Develop a high performing consultative team, focused on services selling
• Operate in a target driven environment focused on ARR and driving services revenue, track record of over-achieving targets
• Strong pipeline management and excellent communication skills into Sales and Services Management
• Strategic mindset to develop new tools and processes, new packages and service offerings and new methods for positioning and selling services to clients – drive these into the organization
• Identify opportunities for improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Partner with the UKG Sales organization and Services lines of business to pursue and close services and product opportunities
• Increase the overall Margin and value of strategic deals through presenting and positioning creative service solutions
• Support the teams by driving solutions and strategies that directly contribute to winning the largest, most complex opportunities
• Drive the sales process to completion coordinating all Services resources and collateral such as proposals, SOW’s, RFP responses, etc. that directly contribute to winning the largest, most complex opportunities
• Interface into senior management to ensure approvals obtained for non-standard pricing approaches
• Deep understanding and ability to articulate the business drivers affecting the target customer base
• Strong communication skills and customer facing experience at all levels including the C level
• Experience of managing a global team
  
  

Basic Qualifications

• 8+ years of extensive leadership experience in an Enterprise SaaS environment.
• 8+ years of management/people leader experience, including leading other leaders.
• 5+ years of experience in enterprise software services selling.
• Willingness to travel up to 25%, including international travel.
  
  

Preferred Qualifications

• Proven ability to persuade and influence senior leadership to achieve results and drive change.
• Strong problem-solving skills with a creative and independent approach.
• Well-developed relationship-building and influencing skills with outstanding communication abilities (written, verbal, and presentation).
• Detail-oriented and well-organized, with excellent follow-up skills and adaptability to a dynamic work environment.
• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here .  

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] . 

The pay range for this position is $155,200 to $223,100, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers