DIO Regional Delivery Utilities Recoveries Manager

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

DMS Whittington, Lichfield, Staffordshire WS14 9PY – no other duty stations will be considered.

Job Summary

About the Defence Infrastructure Organisation

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!

About DIO Regional Delivery

We are responsible for: ensuring safe and efficient delivery of single living accommodation (SLA), facilities management and programmes to customers of the Built Estate, the Overseas and Training Estate and United States Visiting Forces.

Everything we do centres around outstanding delivery and excellent advice.

This position is advertised at 37 hours per week.

Job Description

We have an exciting opportunity for a Recoveries Manager within Defence Infrastructure Organisation (DIO) Regional Delivery (RD) Utilities. The successful candidate will fulfil a critical role managing recovery functions, acting as the primary focal point between DIO and its customers, as well as assisting the Recoveries Lead in project management across the recovery functions.

Utility recovery functions include Service Family Accommodation (SFA) recovery (including a Fuel Subsidy Scheme) and Third-Party recovery. We are looking for an individual who can find opportunities to improve processes, supervise progress and track benefits with a continuous improvement lens. This position and associated activities will require excellent stakeholder management and collaboration to manage recoveries and the delivery of projects to full completion.

A particular challenge is to ensure that our processes and systems continue to be developed to ensure they remain fit for purpose, move to a paperless/digital way of working, to drive efficiency and value for money for Defence and improve resource management.

The job holder will ensure that recoveries are undertaken in a timely manner and that customer queries are actioned promptly, delivering excellent advice and customer service. Monitor, review and respond to both internal and external customer enquiries. Have line management responsibilities: lead, manage and empower the team, providing a positive, collaborative, and proactive working environment. Reporting to the Specialist Projects and Recoveries lead, you will keep them updated on recoveries, project progress, key outputs and any arising issues or risks. Collaboration with stakeholders to seek new/outstanding recoveries across the estate will be essential; travel will be a requirement of the role.

This is an exciting time for our team and the organisation and if you would like to help drive forward and implement changes to ways of working then this is the time to apply. The role is fast paced and requires a highly motivated, self-starter who can organise their time/workload against constantly evolving priorities to provide business management and continuous improvement support to our Recoveries lead.

During your time with us, you will develop your skills in business fundamentals, including problem solving, decision making and project management. With a focus on adding customer value, improving efficiency, supporting other functional areas, working across teams and resolving issues as requested.

The role with include, but not be limited to, the following:

• Manage the timely and full recovery of utility consumption costs on behalf of our Top-Level Budget Holders (TLBs).
• Manage the recovery process, ensuring the accurate application of unit rates and any applicable costs.
• Manage reconciliation processes where applicable.
• Provide inspirational Leadership for a diverse team, ensuring staff are supported through their career development within DIO.
• Maintain internal data accuracy levels and ensure meter readings are captured across the portfolio.
• Maintain and develop recovery portfolio records/databases.
• Collaborate with colleagues across MOD to seek new/outstanding recoveries across the estate; site visits will be required.
• Ensure robust processes and procedures are in place to guarantee the accuracy/legality of recovery of utility charges.
• Provide leadership and guidance whilst developing team members.
• Produce statistical and forecasting reports on a monthly basis.
• Support future development, implementation, and utilisation of digital solutions, particularly looking for opportunities to facilitate and support better ways of working.
• Project manage continuous improvement activities across recovery functions.
• Manage, collaborate and update stakeholders as and when required.
• Undertake all appropriate line management responsibilities.
• Provide flexibility and adaptability to work across all business streams and commodity types.
• Provide Management information to inform Senior Management reporting requirements and decision making.
  
  

Other business requirements will include:

• Management of other recovery areas as required.
• Provide responses for parliamentary questions, ministerial enquiries, and freedom of information requests.
• Contribute to and lead on other relevant business priorities dependent on need including but not limited to business change and improvement projects.
  
  

We will require you to attend regular meetings and provide updates on tasks to your senior managers or reporting chain of command.

We have an exciting opportunity for a Recoveries Manager within Defence Infrastructure Organisation (DIO) Regional Delivery (RD) Utilities. The successful candidate will fulfil a critical role managing recovery functions, acting as the primary focal point between DIO and its customers, as well as assisting the Recoveries Lead in project management across the recovery functions.

Utility recovery functions include Service Family Accommodation (SFA) recovery (including a Fuel Subsidy Scheme) and Third-Party recovery. We are looking for an individual who can find opportunities to improve processes, supervise progress and track benefits with a continuous improvement lens. This position and associated activities will require excellent stakeholder management and collaboration to manage recoveries and the delivery of projects to full completion.

A particular challenge is to ensure that our processes and systems continue to be developed to ensure they remain fit for purpose, move to a paperless/digital way of working, to drive efficiency and value for money for Defence and improve resource management.

The job holder will ensure that recoveries are undertaken in a timely manner and that customer queries are actioned promptly, delivering excellent advice and customer service. Monitor, review and respond to both internal and external customer enquiries. Have line management responsibilities: lead, manage and empower the team, providing a positive, collaborative, and proactive working environment. Reporting to the Specialist Projects and Recoveries lead, you will keep them updated on recoveries, project progress, key outputs and any arising issues or risks. Collaboration with stakeholders to seek new/outstanding recoveries across the estate will be essential; travel will be a requirement of the role.

This is an exciting time for our team and the organisation and if you would like to help drive forward and implement changes to ways of working then this is the time to apply. The role is fast paced and requires a highly motivated, self-starter who can organise their time/workload against constantly evolving priorities to provide business management and continuous improvement support to our Recoveries lead.

During your time with us, you will develop your skills in business fundamentals, including problem solving, decision making and project management. With a focus on adding customer value, improving efficiency, supporting other functional areas, working across teams and resolving issues as requested.

The role with include, but not be limited to, the following:

• Manage the timely and full recovery of utility consumption costs on behalf of our Top-Level Budget Holders (TLBs).
• Manage the recovery process, ensuring the accurate application of unit rates and any applicable costs.
• Manage reconciliation processes where applicable.
• Provide inspirational Leadership for a diverse team, ensuring staff are supported through their career development within DIO.
• Maintain internal data accuracy levels and ensure meter readings are captured across the portfolio.
• Maintain and develop recovery portfolio records/databases.
• Collaborate with colleagues across MOD to seek new/outstanding recoveries across the estate; site visits will be required.
• Ensure robust processes and procedures are in place to guarantee the accuracy/legality of recovery of utility charges.
• Provide leadership and guidance whilst developing team members.
• Produce statistical and forecasting reports on a monthly basis.
• Support future development, implementation, and utilisation of digital solutions, particularly looking for opportunities to facilitate and support better ways of working.
• Project manage continuous improvement activities across recovery functions.
• Manage, collaborate and update stakeholders as and when required.
• Undertake all appropriate line management responsibilities.
• Provide flexibility and adaptability to work across all business streams and commodity types.
• Provide Management information to inform Senior Management reporting requirements and decision making.
  
  

Other business requirements will include:

• Management of other recovery areas as required.
• Provide responses for parliamentary questions, ministerial enquiries, and freedom of information requests.
• Contribute to and lead on other relevant business priorities dependent on need including but not limited to business change and improvement projects.
  
  

We will require you to attend regular meetings and provide updates on tasks to your senior managers or reporting chain of command.

Person specification

The successful candidate must be able to demonstrate their experience and skills against the following essential criteria:

• Leadership/Line management experience
• Customer/Stakeholder management
• Continuous Improvement and Change ambassador
• Recovery management experience
• Microsoft experience including Intermediate Excel skills
  
  

It would be desirable if the successful candidate is able to demonstrate experience and skills against the following criteria:

• Energy Industry experience
• Project management experience
  
  

Licences

Full UK Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving
  
  

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service
  
  

Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
  
  

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will be required to provide a statement of suitability. (500 Word Count)

At application, candidates will be scored against your CV, Personal Statement and the following behaviours:

• Leadership
• Managing a Quality Service
  
  

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At interview, candidates will be assessed against the following CS Behaviours:

• Leadership
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving
  
  

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Leadership Behaviour, Previous skills and Experience, Personal Statement and CV.

The sift will take place week commencing 30th June (subject to change). Interviews will be held in person at DIO HQ, Whittington Barracks week commencing 14th July (subject to change). A minimum of 2 full working days’ notice will be provided for interviews.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Ann Price
• Email : [email protected]
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].