Digital Workplace Operations Technician

Location: Havant, UK (Hybrid working) Benefits: 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.

Role Overview

Are you passionate about delivering exceptional IT support and enabling seamless digital experiences for users? We’re looking for a Digital Workplace Operations Technician to join our team and play a key role in supporting our employees' use of digital workplace technologies. From laptops and mobile devices to meeting room tech and SaaS tools, you’ll ensure our users can work effectively and efficiently in any environment. This is a hands-on role where your technical expertise and customer-first mindset will directly impact user satisfaction and productivity.

Your Objectives And Responsibilities Will Focus On…

• Providing day-to-day support for digital workplace technologies including endpoint hardware, software, and services.
• Managing assigned support tickets and delivering timely, effective resolutions.
• Acting as a technical escalation point for service requests and incidents, including root cause analysis.
• Supporting integration with adjacent technologies such as identity, security, and remote access systems.
• Delivering IT support for laptops, printers, mobile devices, and meeting room technology.
• Offering “smart-hands” support for non-workplace equipment like routers, switches, and digital signage.
• Overseeing executive-level IT support and ensuring smooth delivery for events and meetings.
• Continuously improving support processes and turning reactive issues into proactive service delivery.
  
  

Your Previous Experience Is Likely To Include….

• Second-line IT support or a similar technical support role.
• Hands-on experience with end-user devices such as laptops, printers, and mobile phones.
• Providing both in-person and remote IT support.
• Acting as a technical escalation point within a support team.
• Strong communication and problem-solving skills, with a customer-focused approach.
  
  

To be successful in this role you will…

• Demonstrate Company Core Values at all times
• Communicate effectively with users at all levels, simplifying technical issues clearly and respectfully.
• Be self-motivated, organised, and capable of managing your workload based on priorities.
• Demonstrate a continual improvement mindset and a proactive approach to service delivery.
• Be a creative problem solver with a pragmatic approach to technical challenges.
• Ideally hold ITIL 4 Foundation or other IT Service Management qualifications.
• Possess relevant certifications, or demonstrate understanding and experience in areas such as Microsoft or CompTIA.
• Be familiar with IT change management processes and analytical in your approach to troubleshooting.
  
  

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments .

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.