Digital Systems Administrator - 6 Month Fixed Term Contract

The Digital Systems Administrator will play a pivotal role in managing and supporting FA Education's digital platforms. This includes maintaining and updating system content, providing second-line technical support, and liaising with internal teams and external vendors to ensure seamless system performance. The role involves monitoring support trends, generating insights through data analysis, and contributing to the continuous improvement of digital systems in line with the Digital Learning System Roadmap. The postholder will also support usability testing, community platform engagement, and the creation of user guidance materials. With a strong focus on data integrity, user support, and project coordination, the Digital Systems Administrator will help drive operational excellence and enhance the digital learning experience across the FA.

This is a 6 month fixed term contract, to support the team in meeting a key strategic deadline.

What will you be doing?

• Act as the administrator for the Digital Learning Systems - including uploading of resources, updating content etc.
• Provide second-line support, escalating tickets as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
• Liaise with the Education support team and support users with queries.
• Work within FA Education to spot, track and monitor trends with support tickets and source solutions.
• Generate regular reports to support key projects.
• Work with key vendors to support business process.
• Understand key systems and support best practice.
• Support the implementation of the Digital Learning System roadmap by assisting with system updates and changes, ensuring they are carried out in line with available team and technical resources.
• Usability testing support.
• Community platform support.
• Generating and configuring system communications.
• Creating how to guides to formalise processes.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
  
  
  

What are we looking for?

Essential for the role:

• Degree in relevant subject area or equivalent experience.
• Strong attention to detail and commitment to data accuracy and integrity.
• Strong analytical skills with the ability to interpret and communicate complex data and insight.
• Ability to train and support users at all levels of the organisation.
• Excellent written and communication skills.
• Ability to manage concurrent projects, including those outsourced to external supplier and agencies.
• Experience of working in a fast-paced customer focused environment and delivering excellent customer service.
• Ability to demonstrate working with and supporting internal and external remote stakeholders.
  
  
  

Beneficial to have:

• Experience in Learning system (e.g. LMS, LXP) administration.
• Experience of providing IT support.
• A base understanding of HTML
  
  
  

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.
  
  
  

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.