Digital Executive

We’re looking for a talented Digital Executive to help us maintain and grow our digital presence while supporting our customers’ needs.

At Affinity Water, we’re immensely proud of our brand, purpose, and how we communicate with our customers. We regularly engage with them across various key channels, including our website, bills, emails, letters, leaflets, and SMS.

As a Digital Executive, you will be responsible for the day-to-day maintenance and administration of Affinity Water’s website, ensuring it remains functional, informative, and customer-focused. You will play a key role in creating and scheduling content, supporting digital projects, and ensuring that the website complies with regulatory requirements and accessibility standards. Additionally, you will contribute to the development of mobile-first digital content that aligns with our brand ambition and engages our customers.

Key Responsibilities

• Website Management: Support the day-to-day activity of the website, including content uploads, new pages, and website optimisation.
• Content Planning: Ensure website content is planned, scheduled, created, and uploaded within agreed timelines.
• Website Improvement Strategy: Assist in developing and implementing website improvement strategies and project plans, focusing on improving customer engagement.
• SEO & Analytics: Research and implement SEO best practices, monitor website performance, and provide regular performance reports with actionable insights.
• User Experience: Support website user journey improvements to enhance the overall customer experience.
• Web Projects: Manage and support website projects, collaborating with internal stakeholders and partner agencies to implement changes in website architecture and functionality.
• Content Testing: Conduct A/B and multivariate testing, analyse results, and recommend improvements to meet business objectives.
• Crisis Communication: Participate in the reactive crisis communications team on a rota basis, being on standby for water supply incidents and other emergencies.

What We’re Looking For

• Experience: 2+ years of hands-on experience with website content management and familiarity with HTML and web development.
• Analytics: Deep understanding of website analytics and tracking technologies. Experience in creating and interpreting performance reports.
• CMS Knowledge: Strong experience with content management systems (CMS), and a keen understanding of website accessibility standards and regulatory compliance.
• SEO Expertise: Knowledge of SEO best practices, with an ability to adapt to algorithm changes and optimize content for search engines.
• Project Management: Strong project management skills with the ability to manage multiple stakeholders and prioritise effectively.
• Creativity & Strategy: A strategic thinker who can bring fresh ideas and translate them into action. Editorial mindset with exceptional writing and editing skills.

Benefits

• Salary: £30-32,000 plus Standby payment of £2,687 per annum
• Hybrid role, with the expectations of a minimum two days a week in the office (Hatfield)
• Hours of work: 37
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.
• Disability Confident

Interview Process

1st Stage interview MS Teams Competency Based Interview

2nd Stage interview – Hatfield face to face interview

If you need any reasonable adjustments and would like to apply in a different format, please do let us know.

Why Join Us?

At Affinity Water, you’ll be part of a supportive and innovative team, dedicated to creating a positive customer experience. You’ll have the opportunity to contribute to exciting digital projects that help us better engage with our customers.

Affinity Water is the UKs largest water-only supplier, providing sustainable, high-quality water to 3.9million customers across the Southeast of England (covering parts of Bedfordshire; Buckinghamshire; Berkshire; Essex, Hertfordshire, Surrey, Kent & North London boroughs). We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future.